Cancel subscription for company account without admin

[Jacobo5FA3]

Hi all,

I made a subscription under my company email, but for a team project, so we paid it with our private card.

Now, trying to go thorugh cancelling the monthly renewal, I face that I cannot manage my account and should all be done by a company admin. We don't have an admin that we can reach to, so please, how can I do to cancel the monthly subscription by myself?

Thank you very much,

[Peru Bob]

Try Adobe Chat:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

[Jacobo5FA3]

Thank you very much.

Unfortunately, that sends me again to a message directing me to contact my company admin, that I still don-t have ^_^

[Peru Bob]

Did you type "agent" into the chat box?

[Jacobo5FA3]

I actuallt tried. But still I am not able to write on the support chat Box.

I am directed to contact wth my organization, and again, I don´t have that kind of contact....

[Bani Verma · Accepted solution]

Hi there, 

I have sent you a personal message, please check and respond. 

[Jacobo5FA3]

Hi there, Bani,

Really appreciate it.

I already followed the steps you suggested.

Thank you and have a great weekend,