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Cancel subscription for company account without admin

Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Hi all,

I made a subscription under my company email, but for a team project, so we paid it with our private card.

Now, trying to go thorugh cancelling the monthly renewal, I face that I cannot manage my account and should all be done by a company admin. We don't have an admin that we can reach to, so please, how can I do to cancel the monthly subscription by myself?

Thank you very much,

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correct answers 1 Correct answer

Adobe Employee , Aug 28, 2020 Aug 28, 2020

Hi there, 

 

I have sent you a personal message, please check and respond. 

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Community Expert ,
Aug 25, 2020 Aug 25, 2020

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Community Beginner ,
Aug 25, 2020 Aug 25, 2020

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Thank you very much.

 

Unfortunately, that sends me again to a message directing me to contact my company admin, that I still don-t have ^_^

 

Jacobo5FA3_0-1598398926112.png

 

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Community Expert ,
Aug 26, 2020 Aug 26, 2020

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Did you type "agent" into the chat box?

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Community Beginner ,
Aug 27, 2020 Aug 27, 2020

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I actuallt tried. But still I am not able to write on the support chat Box.

I am directed to contact wth my organization, and again, I don´t have that kind of contact....

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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Hi there, 

 

I have sent you a personal message, please check and respond. 

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Community Beginner ,
Aug 28, 2020 Aug 28, 2020

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Hi there, Bani,

 

Really appreciate it.

I already followed the steps you suggested.

 

Thank you and have a great weekend,

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