cancel

[paola5C35]

hello, I registered for an evaluation for 7 days and asked to cancel, however there was no cancellation and I'm being charged. Does anyone know how to proceed?

[Stellar_gift5C3A · Accepted solution]

Hi paola5C35,

Thank you for posting your query here.

I would like to inform you that Adobe offers complete refund if you cancel your Subscription within 14 days from the date of purchase.

Please refer to the following cancellation guidelines for your reference : https://helpx.adobe.com/manage-account/using/cancel-subscription.html  

You may as well contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

Thank you.