Cannot install Acrobat pro by any method.

Report · Apr 03, 2023

I have a full Adobe CC licence

I am trying to create a package from the Adobe Admin centre to deploy Acrobat Pro.

But every time I try I cannot get past

"Creative Cloud Installer: Installation Failed. Please refer to PDApp.log for more information..

This is driving me mad, I have spent ALL DAY on this...

I have uninstalled every Adobe product, downloaded the package again and again...

Here is the data from the log file:

4/03/23 17:22:30:560 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Build Version - 2.1.0.2
04/03/23 17:22:30:560 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Logging Level verbosity Set to 4
04/03/23 17:22:30:571 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Successfully fetched the optionXML content from MSI database ...
04/03/23 17:22:30:582 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | The OS language detected for Acrobat (en_GB)
04/03/23 17:22:30:583 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) is not installed on the system ...
04/03/23 17:22:30:584 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | The install language for Acrobat (APRO23.0) from the fallback map (en_US)
04/03/23 17:22:30:585 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Retreived folderList from the folder :C:\Adobe\Adobe Acrobat Pro 3 April 2023_en_US_WIN_64 (1)\Adobe Acrobat Pro 3 April 2023\Build

04/03/23 17:22:30:585 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Going to install C:\Adobe\Adobe Acrobat Pro 3 April 2023_en_US_WIN_64 (1)\Adobe Acrobat Pro 3 April 2023\Build\ASU_5.5.0\Set-up.dat
04/03/23 17:22:30:585 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Bootstrapper launch location is :: C:\Adobe\Adobe Acrobat Pro 3 April 2023_en_US_WIN_64 (1)\Adobe Acrobat Pro 3 April 2023\Build\ASU_5.5.0\Set-up.dat
04/03/23 17:22:31:563 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Build Version - 2.1.0.2
04/03/23 17:22:31:564 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Logging Level verbosity Set to 4
04/03/23 17:22:31:564 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | The return code from the Bootstrapper Process is (0).
04/03/23 17:22:31:566 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\AFULLE~1\AppData\Local\Temp\\{E32C0CCC-E5CD-4A32-AD58-12BBEFA3D030}"
04/03/23 17:22:47:022 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Process creation completed.
04/03/23 17:22:47:022 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | The return code from the Adobe Installer Process is (19).Stopping the installation process.
04/03/23 17:22:47:022 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 27952 | Failed in Acrobat (C:\Adobe\Adobe Acrobat Pro 3 April 2023_en_US_WIN_64 (1)\Adobe Acrobat Pro 3 April 2023\Build\Setup\APRO23.0) deployment (0).Stopping the installation process.
04/03/23 17:22:47:027 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
04/03/23 17:22:47:176 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Uninstaller launch location changed to temp location :: C:\Users\AFULLE~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
04/03/23 17:22:47:176 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Path to Process :C:\Users\AFULLE~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\AFULLE~1\AppData\Local\Temp arguments being passed :"C:\Users\AFULLE~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
04/03/23 17:22:48:517 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | Process creation completed.
04/03/23 17:22:48:517 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 27952 | The CCDA uninstallation process return code is (0).
04/03/23 17:25:55:625 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 27936 | Temp path found for log files (C:\Users\AFULLE~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)

Report · Apr 03, 2023

Hi @Do NOT WANT !

I see error code 19 in the logs which essentially means that there is a conflicting application running in the background.

Can you please all the apps, Outlook, Word, Chrome etc and try running the installer.

Cannot install Acrobat pro by any method.

1 Correct answer