Cannot reach account manager please help

[Iason35182887tbgh]

My account manager does not respond anymore. How can I reach them? I just want to renew our annual license...

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

if you don't get a response from an adobe employee within 24 hrs, repost here.

[kglad]

do you have a teams or enterprise subscription?

[Iason35182887tbgh]

Its on our company name, so it's an enterprise subscription

[kglad]

the name used doesn't make a difference in the subscription type.  but if you have an enterprise subscription:

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[Manan Joshi]

I have moved the discussion to a better suited Enterprise & Teams forum.

-Manan

[iCharles]

Hi @Iason35182887tbgh ,

I have sent you a message with some necessary details. Please let us know if you need any further assistance.