My CC desktop app has a messasge at the top of the screen that says "Restart Creative Cloud for Teams subscription" even though I'm a member and administrator of a CC For Teams with an active subscription.
All the apps work but CC thinks I'm not legit.
[Moderator moved from Using the Community forums to Enterprise & Teams.]
1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid Adobe Teams ID and password.
Hope that helps.
Thanks but preferences is grayed out.
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if the above fails, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if those all fail, change your cc language. eg, try international english
if that fails, change the install location
I tried all of the above suggestions (except changing the language or install location) and none of them worked.
I guess I'll try to change the install location next but not until tomorrow. I'll post here if that works.
if thise all failed, do you really have a subscription managed by a team or enterprise?
Yes it's a small team (six licenses) and they are all the "pro" licenses. It was all working normally until a few days ago. I have no idea what changed.
if you're the admin, open the support tab on your admin console > start chat or start case or request expert session.
if you're not the admin, contact the admin and have them contact adobe supply.