• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

CC desktop app acting like I don't have a subscription.

Community Beginner ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

My CC desktop app has a messasge at the top of the screen that says "Restart Creative Cloud for Teams subscription" even though I'm a member and administrator of a CC For Teams with an active subscription. 

All the apps work but CC thinks I'm not legit. 

Views

471

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 22, 2022 Nov 22, 2022

if you're the admin, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

if you're not the admin, contact the admin and have them contact adobe supply.

Likes

Translate

Translate
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

[Moderator moved from Using the Community forums to Enterprise & Teams.]

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid Adobe Teams ID and password.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Thanks but preferences is grayed out. 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

if the above fails, start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

I tried all of the above suggestions (except changing the language or install location) and none of them worked.

I guess I'll try to change the install location next but not until tomorrow. I'll post here if that works.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

if thise all failed, do you really have a subscription managed by a team or enterprise?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Yes it's a small team (six licenses) and they are all the "pro" licenses. It was all working normally until a few days ago. I have no idea what changed. Screenshot 2022-11-22 at 6.25.07 PM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

LATEST

if you're the admin, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

if you're not the admin, contact the admin and have them contact adobe supply.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines