• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

CC Libraries team users

New Here ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

I am trying to edit the users of a company team that I have created that have access to the company libraries.

 

Basically when I (admin) create a new library I can assign a group that I have created to that library. This works like clockwork, no issues. However I ant to edit the users of that group but I cannot find out where to do that. I have spoken to Adobe support who just went round and round in circles and then clicked off the chat, twice, so it seems that they don't know how to do it either.

 

Anyone else know how to do this? I've checked user groups and it's not that. I've checked anythign to do with groups in the cc cloud library, assets library, main admin console etc etc. I just can't find where to make this change and it's frustrating the hell out of me!

TOPICS
Teams , Users and groups

Views

190

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

Hi there, 

 

I just wanted to check if you have tried the following help document: https://adobe.ly/3Xn8rYV, it contains steps to remove users from user groups and many other features related to user groups.

 

Please try the steps in this document and let us know if this helps. 

 

Thanks,
^BS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

Hiya,

 

yeah I have done that but that doesn't seem to be the same thing. It's a specific thing for library sharing but I can't find it anywhere. The reason I know it's not this is that that user group has 8 people in it but the library sharing group only has 5.

 

I think this has something to do with the account itself and how you login and what you can see. To make it even more complicated my account is also part of a larger organisations account as we need to access their Workfront account so that's another issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

Thanks for sharing this. Please allow me sometime to research and check how this can be done, I'll get back to you with an answer as soon as possible.

Appreciate your patience on this.


^BS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

Copy link to clipboard

Copied

Hi there, 

 

To help understand the issue better, we need screenshots of the problem you are running into while trying to do this. Please take a screenshot of the library group where you are trying to edit users and all other places where you have tried to do this task.


^BS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

this doesn't work. I have set it up before but I don't know ehere to edit it. I think it's confusing because of the way that Adobe has set up personal accounts and busioness acounts etc etc. hey ho, I'll just leave it and add people manually.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2024 Sep 19, 2024

Copy link to clipboard

Copied

LATEST

I can understand your frustration.

I have contacted the team that can help. I'll let you know if I get any updates from them. 


^BS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines