CC Libraries team users

[Damon253788521rhd]

I am trying to edit the users of a company team that I have created that have access to the company libraries.

Basically when I (admin) create a new library I can assign a group that I have created to that library. This works like clockwork, no issues. However I ant to edit the users of that group but I cannot find out where to do that. I have spoken to Adobe support who just went round and round in circles and then clicked off the chat, twice, so it seems that they don't know how to do it either.

Anyone else know how to do this? I've checked user groups and it's not that. I've checked anythign to do with groups in the cc cloud library, assets library, main admin console etc etc. I just can't find where to make this change and it's frustrating the hell out of me!

[sprinklr-integration-user]

Hi there, 

I just wanted to check if you have tried the following help document: https://adobe.ly/3Xn8rYV, it contains steps to remove users from user groups and many other features related to user groups.

Please try the steps in this document and let us know if this helps. 

Thanks,
^BS

[Damon253788521rhd]

Hiya,

yeah I have done that but that doesn't seem to be the same thing. It's a specific thing for library sharing but I can't find it anywhere. The reason I know it's not this is that that user group has 8 people in it but the library sharing group only has 5.

I think this has something to do with the account itself and how you login and what you can see. To make it even more complicated my account is also part of a larger organisations account as we need to access their Workfront account so that's another issue.

[sprinklr-integration-user]

Thanks for sharing this. Please allow me sometime to research and check how this can be done, I'll get back to you with an answer as soon as possible.

Appreciate your patience on this.

^BS

[sprinklr-integration-user]

Hi there, 

To help understand the issue better, we need screenshots of the problem you are running into while trying to do this. Please take a screenshot of the library group where you are trying to edit users and all other places where you have tried to do this task.

^BS

[Damon253788521rhd]

this doesn't work. I have set it up before but I don't know ehere to edit it. I think it's confusing because of the way that Adobe has set up personal accounts and busioness acounts etc etc. hey ho, I'll just leave it and add people manually.

[Bani Verma]

I can understand your frustration.

I have contacted the team that can help. I'll let you know if I get any updates from them. 

^BS