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Change account type

New Here ,
Jan 28, 2021 Jan 28, 2021

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When creating my account I accidentally created a personal account. I meant to create a "Company or School Account". Can someone help with changing this? Thank you!

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Manage account

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correct answers 1 Correct answer

Adobe Employee , Feb 09, 2021 Feb 09, 2021

Hello,

The "company or school account" is created and managed by the admin so kindly contact your internal IT team who would be able to help you with this.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hello,

The "company or school account" is created and managed by the admin so kindly contact your internal IT team who would be able to help you with this.

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Thank you!

 

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Hi, just to add on to this. I signed in to my account with a college faculty ID, and accidentaly selected Bus/Org instead of Personal. I am now stuck under their administration, and the account is personally paid for.

They removed me from the group, but I am still without the proper controls to administer my account - i.e. see my billing history and delete my account. I now have been billed another month because the school wasn't able to help me and Adobe has no direct customer service. I need to have control of my account restored so I can make some necessary changes.

Please be sure not to just add the generic response about the admin for the school because I have exhausted my options with them. I need Adobe here.

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