Chat is unavailable - question regarding e-mail Acrobat Sign

[Helen26574223zrtx]

I would like to get in contact with Adobe (in written) but the Chat is unavailable. Tried to call but there was no option for my issue, tried to choose another one but didn't come to an human being. (I rather would like to have a written conversation to get track of the conversation)
Our users have got an e-mail about Adobe Acrobat Sign which is saying that they have got a new Acrobat Sign-account and their existing Acrobat Sign-account needs to be archived. To my knowledge our users do not have an existing Acrobat Sign-account.
Need to get more info about what this is about and how to handle the questions from the users.

[Manan Joshi]

Did you try to contact support via the Admin Console(provided you are have an enterprise subscription)

You could also use Twitter to contact Adobe, @Adobecare

-Manan

[Helen26574223zrtx]

Ok, no vi only have a VIP-agreement. Thanks anyway!

[Abambo]

You did misread @Manan Joshi's message.

You should contact Adobe support via the admin console (https://adminconsole.adobe.com).

Only administrators can do that, but I assume that you are an administrator.

[Helen26574223zrtx]

Sorry, this does not work - when clicking the Start chat I get the Service Unavailble: 

[Manan Joshi]

Try an alternative route of Twitter. Send a Tweet tagging @Adobecare. They will provide an alternate means to connect. You could use phone as well

https://helpx.adobe.com/contact/phone.html

-Manan

[Abambo]

Sorry, this does not work - when clicking the Start chat I get the Service Unavailble: 

By @Helen26574223zrtx

You're IT is blocking, or your browser is blocking. Try with a different browser or incognito/private session or an iPad. You can also use the phone support.