Complimentary membership for team members

[GaryD85]

Hello

Back in August I received an email to say that a new benefit was being added to my organisation which would allow non-licenced users listed in our Admin Console to have complimentary basic access to Adobe Express and Acrobat, this would be really useful for my team, but at the moment this feature still doesn't seem to work. Is there some way that I need to activate this for non-licenced users?

I've tested this with a couple of users who are listed in our Admin Console who don't have any Adobe licences. When they try to login to Adobe Express they get an error message stating 'You do not have access to Adobe Express'. 

Any help would be appreciated.

[Anshul_Nautiyal · Accepted solution]

Hi there,

To activate complimentary basic access to Adobe Express and Acrobat for your organization, please ensure that you review and accept Adobe's revised Terms and Conditions. As the system administrator, you can accept the terms at any time once they are made available. When you sign in to the Admin Console, a prompt will appear if acceptance is required. To review the terms, simply click the Notification icon in the Admin Console.

Once the terms are accepted, your organization's users can activate their complimentary membership by signing into either Adobe Express or Adobe Acrobat Reader with their business profile. Upon successful sign-in, users will automatically gain access to the included basic products and services. Users will also receive an email notification detailing the membership benefits. They can view what’s included by signing into their Adobe account and reviewing their plan.

For more information, please refer to the following document: https://adobe.ly/4h5LdiW.

Should you have any further questions or require assistance, please feel free to contact us. We are here to support you.

Regards,
^AN

[GaryD85]

Hi Anshul

Thanks for getting back to me. I've logged into the admin console, but I don't get a prompt to review the Terms and Conditions. There's also nothing in the Notification panel about it. Is there another way to review the Terms, or has this feature not been rolled out to all users yet?

Kind regards

Gary

[Anshul_Nautiyal]

Hi there,

I understand your concerns, and I appreciate your patience.

I’ve checked with our internal teams, and I got to know that this feature hasn’t been made available to all users yet. Once the feature is available for your account, a notification will appear in Admin console asking you to review and accept Adobe's revised Terms and Conditions. As the system administrator, you’ll be able to accept the terms at your convenience when they become available.

For more information, please refer to the following document: https://adobe.ly/4h5LdiW.

Thank you for your understanding, and if you have any further questions, please feel free to reach out.

Regards,
^AN

[GaryD85]

Thanks Anshul, I'll keep an eye out for the notification. Do you have a rough idea of when this feature will be rolled out to all users?

[Anshul_Nautiyal]

Hi there,

We are currently rolling out the complimentary membership in phases, and while we understand the eagerness to access this feature, we cannot provide an exact estimated time of arrival for when it will be available to all users. We appreciate your patience during this process and are committed to keeping you updated as we progress.

Thank you for your understanding.

Regards,
^AN