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connection problem

New Here ,
Feb 08, 2021 Feb 08, 2021

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Hello, I have a connection problem. My photoshop subscription has been paid by my school (Ecole de Condé). I'm connected with my school's mail but Photoshop asks of me pay. How can I do Photoshop on my PC ?

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correct answers 1 Correct answer

Adobe Employee , Feb 09, 2021 Feb 09, 2021

Hi there, 

 

Please try the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If you still face issues please contact your Creative Cloud Admin for help, to know how to do that please see:  https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if this helps. 

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Guest
Feb 08, 2021 Feb 08, 2021

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Moving to the Account, Payment, & Plan forum from Photoshop

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi there, 

 

Please try the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

If you still face issues please contact your Creative Cloud Admin for help, to know how to do that please see:  https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

 

Let us know if this helps. 

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