connection problem

[Anna5ED1]

Hello, I have a connection problem. My photoshop subscription has been paid by my school (Ecole de Condé). I'm connected with my school's mail but Photoshop asks of me pay. How can I do Photoshop on my PC ?

[Guest]

Moving to the Account, Payment, & Plan forum from Photoshop

[Bani Verma · Accepted solution]

Hi there, 

Please try the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

If you still face issues please contact your Creative Cloud Admin for help, to know how to do that please see:  https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html 

Let us know if this helps.