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[defaultmui25pvb4b0m]

• Hello, I have been charged 62,99 this month when I had been paying 36,29 a month. I find it difficult to contact Adobe service to cancel this last payment as this is not what I want to pay for the programs. I have been paying for years and it is totally unaffordable. Can you please help me get back what I payed this month before cancelling my account? Thank you, much appreciated!

[kglad · Accepted solution]

@defaultmui25pvb4b0m 

if you have an enterprise or teams subscription, contact the plan administrator.

if you have an individual subscription, the process is different (and you posted in the wrong forum).  let me know.

[defaultmui25pvb4b0m]

I managed to get in touch with someone through the app. Thank you for your reply, much appreciated.

[kglad]

you're welcome.

[Konstanze282733474zgr]

1. I have the same problem and can't get in contact with somebody. An app i can not install on my phone

[kglad]

@Konstanze282733474zgr 

you have a teams or enterprise subscription and cannot contact the plan administrator?

[Abambo]

What app and what phone and version? Check if the app is supported on your phone and version!