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Creative cloud for enterprise

New Here ,
May 23, 2023 May 23, 2023

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I have a yearly subscription for my creative cloud brought through my University since I get a student discount. However, I can't access my apps or manage them, and hence I cannot update or install any of the desktop applications. Does anyone have a clue on how to tackle this problem?

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correct answers 1 Correct answer

Adobe Employee , May 30, 2023 May 30, 2023

Hello @Anusha29997590hh9z, I can see that the subscription is assigned to your email address if you go to accounts.adobe.com. You should be able to see the plan associated with your email.

If you are getting any errors, please share the error message or screenshot.

 

Some helpx links:

Download & install help 

CCDA get started

 

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Community Expert ,
May 23, 2023 May 23, 2023

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your school manages an enterprise account.

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
May 23, 2023 May 23, 2023

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Hi @Anusha29997590hh9z you need to contact your schools admin for the account to allow access to install or update applications. Reinstalling the CC Desktop app will not resolve.

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Hi @Anusha29997590hh9z 

Please confirm if you are trying to access the apps on your permission device or provided by the University. Also, do you have the admin rights to manage the apps on that device?

If yes, kindly help us with the screenshot of the prompt you are getting in the desktop app so we can assist you accordingly. 

If not, kindly contact your University's IT team, who will assist you.

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hello @Anusha29997590hh9z, I can see that the subscription is assigned to your email address if you go to accounts.adobe.com. You should be able to see the plan associated with your email.

If you are getting any errors, please share the error message or screenshot.

 

Some helpx links:

Download & install help 

CCDA get started

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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