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Creative Cloud log in repeatedly opening

New Here ,
Mar 24, 2023 Mar 24, 2023

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Over the last couple of days, our students and teachers have reported a change in behaviour of CC log in prompt. Previously, when the user would log onto the Mac a Safari web page would open asking the user to sign into Adobe. If they did not need to sign in, they would close the window and continue to use the Mac without interuption. However, over the last couple of days, if the user closes the Safari window without signing into Adobe, every 10 minutes they are prompted with a fresh safari adobe login window again. 


Anybody any ideas why this may be occurring? 

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correct answers 1 Correct answer

Adobe Employee , Apr 12, 2023 Apr 12, 2023

@James28421780c58aThis is a known issue with the latest version of CCD 5.10. 

Kindly check this thread for the solution: Re: Creative Cloud App Sign In Request

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New Here ,
Mar 24, 2023 Mar 24, 2023

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A bit more information on this, this seems to only be a problem on Ventura builds. Some of our older Macs that run Monterey don't have this problem. 

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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@James28421780c58aThis is a known issue with the latest version of CCD 5.10. 

Kindly check this thread for the solution: Re: Creative Cloud App Sign In Request

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Thank you

James Raine
(Personal information removed by moderator- please be careful when replying via email remove your signature, this a public forum accessible to all)

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from cc desktop>

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