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Creative Cloud Update requires admin rights

Community Beginner ,
May 23, 2019 May 23, 2019

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Hi!

I'm trying to deploy a self service package of Adobe CC, in hopes of easing the burden for us in IT regarding updates and packaging etc.

From reading your documentation I understood that this will allow users to install their programs & updates by themselves, without the need for administrative privileges.

I've run into a program, however, when launching Adobe Creative Cloud for the first time as a non-admin user.

I get a message saying that it needs to be updated, I proceed with this. After reaching about 2% I get a UAC prompt.

If I close the prompt the update window will be stuck on 2%.

This will not work in our environment seeing as the goal was to eliminate any need for admin rights.

What I'm wondering is what exactly is causing the UAC prompt? What program (exe) etc? Seeing as the Creative Cloud application is already launched.

I think it's a bit unclear when you state that self service apps are the solution for environments with non-admin users and yet when launching the Creative Cloud App (which is the only way to download/update apps) I'm prompted for admin rights.

Kind Regards,

Frida Jansson

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Deploy and package apps , Enterprise

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correct answers 1 Correct answer

Adobe Employee , May 24, 2019 May 24, 2019

Hi Frida,

Yes, I agree that this is a pain point for enterprise deployments and we have given feedback to our engineering team around this.

The Creative Cloud Packager route certainly works, you can also build a package in the Admin Console, containing no applications - so just the Desktop App.

One additional thing to note is that there can be a gap of a few days between the Desktop App being updated and that update appearing in CCP and the Admin Console, this allows us to address any issues that

...

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Community Expert ,
May 23, 2019 May 23, 2019

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Community Expert ,
May 23, 2019 May 23, 2019

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I have my CC app configured as such that I can install and update any CC program from that app. The CC app itself needs to be installed by an admin.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 23, 2019 May 23, 2019

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Hi,

We'd like to avoid any manual interaction if possible. The program (Adobe Creative Cloud) is installed silently on the computer through SCCM, the problem arises when it's launched the first time and requires an update.

We have around 70-100 users that use one or several Adobe CC programs.

Right now we control all the updates and package each program separately through the adminconsole (Adobe).

We'd like to avoid having to do it this way and instead just install Adobe Creative Cloud through a self service package - allowing the users to install the programs themselves.

/Frida

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Community Expert ,
May 24, 2019 May 24, 2019

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fjansson92  wrote

Hi,

We'd like to avoid any manual interaction if possible.

Manual IT system management or Manual user?

We'd like to avoid having to do it this way and instead just install Adobe Creative Cloud through a self service package - allowing the users to install the programs themselves.

That's what I'm doing. Only the initial CC app installation needs to be done by my IT.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 24, 2019 May 24, 2019

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Hi,

Unfortunately the elevated privileges associated with your self-service deployment do not extend to the Desktop App itself.

Updates for the Creative Cloud Desktop App require a package to be pushed out by the admin.

You can stop CCDA from trying to update itself via the serviceconfig.xml file

Customize Adobe Creative Cloud desktop app

  1. Locate the ServiceConfig.xml file
    • Windows 32-bit: C:\Program Files\Common Files\Adobe\OOBE\Configs\
    • Windows 64-bit: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\
    • Mac OS: /Library/Application Support/Adobe/OOBE/Configs/
  2. Open the file, locate the SelfUpdate element, and check whether <enabled> is true or false.
    • Example: <feature><name>SelfUpdate</name><enabled>false</enabled></feature>

If it is true, the Always keep Creative Cloud desktop up to date preference is turned on and the Creative Cloud desktop app will check for and install available updates automatically.

If it is false, the Always keep Creative Cloud desktop up to date preference is turned off and the Creative Cloud desktop app will not check for and install available updates automatically. But you can manually check for updates by selecting Check for App Updates from the menu.

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Community Beginner ,
May 24, 2019 May 24, 2019

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Hi,

Thank you for this information.

It would be nice if we could manage the updates for the Creative Cloud Desktop App through SCCM for example, is that possible?

Meaning that we don't have to manually remote to the computer in question and start CCDA as an admin, but instead push out new versions in the same way we do with all our other applications.

Otherwise I guess we have to disable the automatic updates in the ServiceConfig.xml in the way you described and manually update it if it stops working..

I found the following thread: Updating Creative Cloud Desktop App [Enterprise]

Which basically describes that in order to silently install the CCDA I'd need to download it through the legacy app Creative Cloud Packager in order to get an .exe that works with silent deployment. Is this still the only way to go about this? I tried downloading the CCDA through your own direct download links but the --silent parameter doesn't seem to work there.

Kind Regards,

Frida

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Adobe Employee ,
May 24, 2019 May 24, 2019

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Hi Frida,

Yes, I agree that this is a pain point for enterprise deployments and we have given feedback to our engineering team around this.

The Creative Cloud Packager route certainly works, you can also build a package in the Admin Console, containing no applications - so just the Desktop App.

One additional thing to note is that there can be a gap of a few days between the Desktop App being updated and that update appearing in CCP and the Admin Console, this allows us to address any issues that might be identified following the initial deployment.

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New Here ,
May 12, 2022 May 12, 2022

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Hi alisterblack,

Is there any update on this topic? It's been nearly three years since your comment and this is still a pain point for us. I would love for the CC app to update automatically, whether a user is logged into the device or not. I see the AdobeUpdateService service is running without a user logged in, so why doesn't the CC app update when no one is logged in?

 

Additionally, it seems that only some of our users get the UAC prompt to enter admin creds, while others just update immediately after logging in. Do you know why this is? They've all received the same package, and most only use Acrobat DC. Building a new package every time Creative Cloud updates is beyond inefficient.

Thanks!

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New Here ,
Sep 30, 2022 Sep 30, 2022

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This doesn't work as some apps won't connect, like Adobe Premier, when there is a CC desktop app update pending, at least a recent one.  So we need a way for standard users to update the app, or at the very least, a way to keep it updated without manually making a new package each time it is needed.

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New Here ,
Nov 23, 2022 Nov 23, 2022

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I too am interested in a way to allow end users to update the CCDA without elevated privleges.

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New Here ,
Dec 05, 2022 Dec 05, 2022

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Still looking for a solution as well for Enterprise. The client is pushed via User Deployment in SCCM. As other users have described, we have already created the Self-Service Package from the Adobe Admin Portal, but still prompts for Admin. This is causing us a lot of problems as the users never get their apps updated until they become a problem with our vulnerabilities report. I have to manually work with each end user to update their apps. Still have a ticket open with support....

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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New Here ,
Feb 09, 2023 Feb 09, 2023

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@kglad are you implying, by saying that support should be contacted, that end users without local administrative rights (as is the proper way) should be able to upgrade/install applications available to them in Creative Cloud Desktop?

Or are you saying to contact support so that they are reminded this is still a problem?

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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end-users of teams/enterprise subscriptions should contact their plan administrator so they can contact adobe, if they want.

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Adobe Employee ,
May 24, 2019 May 24, 2019

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Moving this thread to the correct community Enterprise & Teams​

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