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fjansson92
Participant
May 23, 2019
Answered

Creative Cloud Update requires admin rights

  • May 23, 2019
  • 3 replies
  • 25544 views

Hi!

I'm trying to deploy a self service package of Adobe CC, in hopes of easing the burden for us in IT regarding updates and packaging etc.

From reading your documentation I understood that this will allow users to install their programs & updates by themselves, without the need for administrative privileges.

I've run into a program, however, when launching Adobe Creative Cloud for the first time as a non-admin user.

I get a message saying that it needs to be updated, I proceed with this. After reaching about 2% I get a UAC prompt.

If I close the prompt the update window will be stuck on 2%.

This will not work in our environment seeing as the goal was to eliminate any need for admin rights.

What I'm wondering is what exactly is causing the UAC prompt? What program (exe) etc? Seeing as the Creative Cloud application is already launched.

I think it's a bit unclear when you state that self service apps are the solution for environments with non-admin users and yet when launching the Creative Cloud App (which is the only way to download/update apps) I'm prompted for admin rights.

Kind Regards,

Frida Jansson

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    Thank you for this information.

    It would be nice if we could manage the updates for the Creative Cloud Desktop App through SCCM for example, is that possible?

    Meaning that we don't have to manually remote to the computer in question and start CCDA as an admin, but instead push out new versions in the same way we do with all our other applications.

    Otherwise I guess we have to disable the automatic updates in the ServiceConfig.xml in the way you described and manually update it if it stops working..

    I found the following thread: Updating Creative Cloud Desktop App [Enterprise]

    Which basically describes that in order to silently install the CCDA I'd need to download it through the legacy app Creative Cloud Packager in order to get an .exe that works with silent deployment. Is this still the only way to go about this? I tried downloading the CCDA through your own direct download links but the --silent parameter doesn't seem to work there.

    Kind Regards,

    Frida


    Hi Frida,

    Yes, I agree that this is a pain point for enterprise deployments and we have given feedback to our engineering team around this.

    The Creative Cloud Packager route certainly works, you can also build a package in the Admin Console, containing no applications - so just the Desktop App.

    One additional thing to note is that there can be a gap of a few days between the Desktop App being updated and that update appearing in CCP and the Admin Console, this allows us to address any issues that might be identified following the initial deployment.

    3 replies

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    May 24, 2019

    Moving this thread to the correct community Enterprise & Teams​

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 23, 2019

    I have my CC app configured as such that I can install and update any CC program from that app. The CC app itself needs to be installed by an admin.

    ABAMBO | Hard- and Software Engineer | Photographer
    F
    fjansson92Author
    Participant
    May 24, 2019

    Hi,

    We'd like to avoid any manual interaction if possible. The program (Adobe Creative Cloud) is installed silently on the computer through SCCM, the problem arises when it's launched the first time and requires an update.

    We have around 70-100 users that use one or several Adobe CC programs.

    Right now we control all the updates and package each program separately through the adminconsole (Adobe).

    We'd like to avoid having to do it this way and instead just install Adobe Creative Cloud through a self service package - allowing the users to install the programs themselves.

    /Frida

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 24, 2019

    fjansson92  wrote

    Hi,

    We'd like to avoid any manual interaction if possible.

    Manual IT system management or Manual user?

    We'd like to avoid having to do it this way and instead just install Adobe Creative Cloud through a self service package - allowing the users to install the programs themselves.

    That's what I'm doing. Only the initial CC app installation needs to be done by my IT.

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2019

    [moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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