Creative cloud won’t let me sign in

[Stirling5E82]

I had a school account and recently I left that school and they have signed me out of creative cloud but I have my own personal account, and I'm trying to sign back in with that but it won't let me sign in at all. I'll start by opening cc and it's comes up with a loading screen, then goes to "You've been signed out please sign in again to continue using adobe products" I press sign in says loading for 2 seconds then goes back to you've been signed out. I've tried uninstalling it and re installing it doesn't do anything. Anyone had this happen before? 

[John T Smith]

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

[CALEB24334767qwat]

It won't let me sign in either, what do I do?

[Addy244284024uyk]

same here!!! literally the educational organization I used to work for removed me, so I'm trying to login to my personal account and I keep getting the same screen.

[Amelia26047750abg9]

Have you found anything that worked for you?

[kglad]

@indigo271404648si8 

for anyone planning to uninstall and reinstall, running the cleaner between those two operations is prudent, though this is the last easy step and there are others that should be done first. 

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[John T Smith]

Remove everything, then sign in to your personal account and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

[Reuben_GC]

Thanks, this worked for me on mac

[Tamara_Keane3317]

Will this do anything to files i had created with a previous account? same thing, can no longer use account created with a school email. Will I be able to open my old files?

[kglad]

@Tamara_Keane3317 

do you have a teams or enterprise subscription?

[Anshul_Nautiyal]

Hi @Tamara_Keane3317,

Thanks for reaching out. I checked and couldn’t find any active subscription associated with the Adobe ID you used to post this query. Could you please clarify the issue you’re facing? Additionally, can you confirm whether your school had previously provided you with a license?

Regards,
^AN

[jakiyah26264756k49w]

this is happening to me now. i am getting so annoyed. any way to fix?

[Peru Bob]

Did you do what John T Smith suggested?

[kglad · Accepted solution]

if you had a school or enterprise account you need to remove* that licensing info from your computer in order to sign in with an individual account.

*

exit the cc desktop app, then:

MACOS
Go to Applications > Utilities > Keychain Access.
In the upper-left corner, under Keychains, select login.
Remove the following entries. (To remove them, right-click and select Delete.)
Adobe User Profile Info
Adobe User OS Info
Keychain Access
Relaunch the Creative Cloud desktop app.
sign in with your current adobe id

WINDOWS
Open Services manager (press the Start key and type Services).
In the list of Services, right-click on Credential Manager.
Select Restart.
Restart
Relaunch the Creative Cloud desktop app.
sign in with your current adobe id

[Abby28261599w7xt]

THis one actually worked as of 1/5/2023 tysm !!!!

[kglad]

you're welcome.

[@marieke.exe]

What do you mean with "Go to applications"? Like where? In the OS settings? In the adobe app settings? Online? Because I can't find "applications" in my OS settings

[kglad]

@marieke.exe 

if you're seeing the cc sign in loop:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Ani283706386t8v]

Nothing worked for me apart from deleting my user info in my credential manager (windows). Just in case anyone runs into the same problems I had. 

[kglad]

@Ani283706386t8v 

then my suggestion worked.

[JoelHartman]

This suggestion still works as of October 10, 2024!!

[kglad]

good to hear!

[arthur_john_3271]

This still works on Mac 02/07/2025

This is really helpful been stressing over about this problem since yesterday 

[kglad]

@arthur_john_3271 

you're welcome, and thanks for the update.

[Jenni26678505nvb5]

Had the same problem, only had to do the following and I could log in:

• Close Adobe Desktop Service and Core Sync in Task manager (Windows) or Activity Monitor (macOS).