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Creative cloud won’t let me sign in

Forum|Forum|4 years ago
May 3, 2021
8 replies
38978 views

I had a school account and recently I left that school and they have signed me out of creative cloud but I have my own personal account, and I'm trying to sign back in with that but it won't let me sign in at all. I'll start by opening cc and it's comes up with a loading screen, then goes to "You've been signed out please sign in again to continue using adobe products" I press sign in says loading for 2 seconds then goes back to you've been signed out. I've tried uninstalling it and re installing it doesn't do anything. Anyone had this happen before?

Correct answer kglad

if you had a school or enterprise account you need to remove* that licensing info from your computer in order to sign in with an individual account.

*

exit the cc desktop app, then:

MACOS
Go to Applications > Utilities > Keychain Access.
In the upper-left corner, under Keychains, select login.
Remove the following entries. (To remove them, right-click and select Delete.)
Adobe User Profile Info
Adobe User OS Info
Keychain Access
Relaunch the Creative Cloud desktop app.
sign in with your current adobe id

WINDOWS
Open Services manager (press the Start key and type Services).
In the list of Services, right-click on Credential Manager.
Select Restart.
Restart
Relaunch the Creative Cloud desktop app.
sign in with your current adobe id

L

Lewis274262372ytj

New Participant

I have tried all of the solutions but nothing is working I can't find what was said for the task master (Im on windows btw)

kglad

Community Expert

@Lewis274262372ytj

who's the administrator of your plan?

you (if you have an individual plan)?

your school or work place (if you have a teams or enterprise plan)?

L

Lewis274262372ytj

New Participant

I was on the education plan which I have now left so I purchased an
individual one but creative cloud desktop app won't let me switch it

A

Alex2708894068wj

New Participant

Hey so I am having this issue as well. I transitioned from a student to staff at my institution. I was able to use it fine for a while and now randomly it has stopped working and I cannot log in. I am not logged in on other computers and I have uninstalled the CC app and used the CC cleaner tool, done the reset creditials as well. Still cant sign in.

kglad

Community Expert

contact your plan administrator

J

Jenni26678505nvb5

New Participant

Had the same problem, only had to do the following and I could log in:

Close Adobe Desktop Service and Core Sync in Task manager (Windows) or Activity Monitor (macOS).

patiencer88718205

New Participant

This worked for me. It was great to not have to uninstall/reinstall all the CC apps. I suggest for everyone to try this method first before going through the painstaking process of uninstall/reinstall all the apps.

J

jakiyah26264756k49w

New Participant

this is happening to me now. i am getting so annoyed. any way to fix?

Peru Bob

Community Expert

Did you do what John T Smith suggested?

John T Smith

Community Expert

Remove everything, then sign in to your personal account and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

R

Reuben_GC

New Participant

Thanks, this worked for me on mac

A

Addy244284024uyk

New Participant

same here!!! literally the educational organization I used to work for removed me, so I'm trying to login to my personal account and I keep getting the same screen.

A

Amelia26047750abg9

New Participant

Have you found anything that worked for you?

kglad

Community Expert

@indigo271404648si8

for anyone planning to uninstall and reinstall, running the cleaner between those two operations is prudent, though this is the last easy step and there are others that should be done first.

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*

*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials