Deactivate Adobe Acrobat Pro 2017 license

[noora40635777]

I would like to deactivate the license before re-installing windows on a computer that have acrobat 2017 perpetual license

the software was installed using ACW that have the serial number with 'Grant Offline Exception' checked

[Steve Cordero]

Activate and deactivate Adobe products

[noora40635777]

unfortunately the page does not answer my question, we do not have to sign in to use the application

[Steve Cordero · Accepted solution]

Using Adobe provisioning toolkit enterprise edition

Unserializing a package

Use the following command to unserialize a package:

1	adobe_prtk --tool=UnSerialize --leid=<LEID> [--locale=locale] [--deactivate] [--removeSWTag]

Following are the supported arguments of the command.

--leid LEID	The product’s licensing identifier (see Product identification).
--locale locale	Optional; a locale code. For a list of the codes and the corresponding locales, see Locale Codes.
--deactivate	Optional; deactivates the corresponding license from the system
--removeSWTag	Removes the SWTag files. SWTag refers to universal identification tag files for software application titles created as per ISO/IEC standards (ISO/IEC 19770-2). These files enable an accurate, consistent, and automated method for discovery and management of software assets.
--force	Optional; forcefully deactivates the corresponding license from the machine

Some notes and recommendations:

• The --deactivate option removes the SWTag files implicitly only if a valid license exists on the system.
• This command requires the latest version of Adobe Application Manager. You can download the latest version from http://www.adobe.com/go/applicationmanager/.

[noora40635777]

just to clarify the steps here

first i need to download adobe_prtk to the computer then follow the manual steps listed above to unserialize (un-license) adobe acrobat in my case?

[Steve Cordero]

Correct.  Do not forget to use the "--deactivate" parameter in your unserializing command line.  This will deactivate the license from the system as you requested.

[noora40635777]

thank you Steve Cordero​

I used

adobe_prtk --tool=UnSerialize --leid=XXXX-XXXX-XXXX-XXXX-XXXX-XXXX --deactivate

and got return code 29

which translates to 'No matching license found'

am I missing something here?

XXXX-... is the license key i have

[Steve Cordero]

The LEID (Licensing Identifiers) is NOT the serial number.  Here is a link to the LEIDs:  Identifying Existing Installs — Enterprise Administration Guide