Deactivating and stop paying for a licence

[feargal.hogan]

Hi

We have a spare unassigned Acrobat Standard licence.

How do I delete and stop paying for it?

Ta

[Just Shoot Me]

Your post was moved to a better forum, Account, Payment & Plan.

You need to contact Adobe directly if you can't Cancel your plan from your Account Profile pages at the Main Adobe website, adobe.com.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

[Nancy OShea]

Is this a Teams/Enterprise plan?

If yes, you manage seats & products from your admin console.

https://helpx.adobe.com/enterprise/using/admin-console.html

[feargal.hogan]

Thanks Nancy, but what part of that covers removing licences/

I just can't see it.

I can see how to add licences, but not the revers

[Just Shoot Me]

I am now going to move this discussion over to the Enterprise & Teams forum where you might get better help.

[Vikrant R · Accepted solution]

A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period. 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact our support team.

https://helpx.adobe.com/enterprise/using/add-products-and-licenses.ug.html#remove-licenses