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Participant
Mar 11, 2013 10:11 PM UTC
Answered

Disable access to the cloud storage feature for Creative Cloud for Teams?

Is it possible to disable access to Creative Cloud Files when using Creative Cloud software for Teams/Volume Licensing customers? We're considering moving to Creative Cloud subscriptsions instead of traditional licensing and the ability to turn this feature off would be the easiest way to comply with our company's security requirments.

Thanks.

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Arpit Kapoor
Arpit KapoorCorrect answer
Participating Frequently
Jun 17, 2013 9:01 PM UTC

BrickyB, This is what the Creative Cloud FAQ says,

My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?

Yes, your IT administrators can block users from accessing the online services.  The online services and their URLs are listed here.

As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.

Check this for more details.

http://www.adobe.com/products/creativecloud/faq.html

33 replies

ProDesignTools
Community Expert
Community Expert
Mar 18, 2021 6:55 PM UTC

Here's Adobe's current help page on what services can and cannot be disabled for Enterprise customers:

 

https://helpx.adobe.com/ee/enterprise/using/enable-disable-services.html

 

And more information on controlling access to Creative Cloud services:

 

http://www.adobe.com/go/cce_securedeployment

 

This last document is a bit older, but most of it still applies.

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webbexpert
Participating Frequently
Mar 18, 2021 7:35 PM UTC

The documents above do not include instructions to disable storage

 

It offers firewall as a solution, which is not a solution.

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ProDesignTools
Community Expert
Community Expert
Mar 18, 2021 7:38 PM UTC

The second document gives more help and suggestions on that.

 

The first document also mentions how Document Cloud storage services can be disabled for Acrobat, which may also help some folks.

 

https://community.adobe.com/t5/acrobat/turn-off-cloud-storage/td-p/9646524

 

If you have product feedback and/or feature requests, then please submit them directly to Adobe:

 

https://adobe.com/go/wish/

 

Posting here on these user-to-user forums will not get your feedback in the hands of the Adobe engineers and product teams, so it's important to take the extra step.

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webbexpert
Participating Frequently
Mar 17, 2021 9:01 PM UTC

Almost a decade later, with 1000s of new regulations put in place, Adobe still does not care about data exfiltration. What a disaster.

 

Blocking via the firewall is not a reliable solution. Turning off the storage IS the solution. We are interested in access to adobe software, we have no interest in having them store data on our behalf, especially as a regulated organization

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Participant
Apr 7, 2021 4:32 PM UTC

agreed. completely unacceptable to force cloud storage. In fact my company I can't even install the iPad app (not that it has 10% of the features of something like ProCreate anyway) because it mandates cloud storage. Which means it gets immediately blocked on our enterprise accounts.

Meanwhile ihave a personal account I use for other client work, and have no options to disable cloud storage in it's entirety there. Guess I need to learn GIMP now.

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timm73105115
Participant
Sep 28, 2017 8:53 AM UTC

This is a MASSIVE oversight on Adobe's behalf. It effectively makes their entire product suite unusable to any company who need to restrict cloud storage use.
Adding firewall rules is simply not a solution. If a user has a laptop that they use away from the office then those rules do not apply.
We have just ordered licenses for our users for Creative Cloud, we weren't aware prior to ordering that this issue existed. If a realistic solution can't be provided by Adobe to us being able to turn off cloud storage options then I'm afraid we will be cancelling the order.

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kris8282
Participant
Sep 6, 2017 9:35 AM UTC

Hi

We are also requiring the ability to block the cloud sync functionality under Creative Cloud for Teams?  We need this tested and secure before we can go ahead and purchase licences for this.

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inkg91860509
Participant
Mar 10, 2016 3:23 PM UTC

Adobe, we need a coherent answer to this please. Our company also needs to block Creative Cloud files. This is a data compliance issue and you need to be able to offer your customers the ability to do this.

Your answer above is not an answer. The quoted FAQ does not have the information stated.

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Geers32
Participant
May 4, 2016 7:04 PM UTC

We have a business requirement to block/disable creative cloud storage for TEAMS.  Please advise solution. 

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Participant
Feb 8, 2016 5:02 AM UTC

Has there been any update on this?

We have also recently moved to the latest CC subscription and would like to disable all cloud services for all Adobe CC applications. Is this possible?

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Participating Frequently
Jan 14, 2016 4:37 AM UTC

This is not the correct answer. Please don't mark it complete and correct until the problem is solved. Using the firewall to block the feature is not an answer. It is half a work-around.

Please let us know how we can block the cloud feature or remove it from the installation completely.

Thank you,

James

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Participant
Sep 29, 2015 8:05 PM UTC

The way I have been avoiding this is using the customize wizard for adobe acrobat. And in advance configuration, I have been disabled the adobe creative cloud desktop application.

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jprinzhorn
Participant
Sep 30, 2015 8:14 AM UTC

@straloo do you mean the option "Disable file storage on Adobe online services" in the group "Online Services and Features"? If yes, is it additionally neccessary to check "Disable all Adobe online services based workflows and entry points"?

Do this settings in the Customize Wizard for Adobe Acrobat really affect the behaviour of the Adobe Creative Cloud?

Cheers

JP

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dma92
Participant
Jun 20, 2014 7:39 PM UTC

When the laptop leaves the firewalled corporate network, how do I block storage of corporate data in the Adobe cloud?

I have read the documentation and FAQ, and there is inadequate detail to answer the security questions that my company's leaders and legal folks have about which access control features are actually implemented and available, and how they work so we know if we can use them.

Is there additional information somewhere else?

Should we go looking for some kind of cloud encryption gateway? Though that does increase the cost of using the Adobe Creative Cloud.

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Arpit Kapoor
Arpit KapoorCorrect answer
Participating Frequently
Jun 17, 2013 9:01 PM UTC

BrickyB, This is what the Creative Cloud FAQ says,

My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?

Yes, your IT administrators can block users from accessing the online services.  The online services and their URLs are listed here.

As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.

Check this for more details.

http://www.adobe.com/products/creativecloud/faq.html

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Participating Frequently
Jun 17, 2013 9:05 PM UTC

I do understand we can block it via our firewall, etc. I think that is a poor answer. You should be able to disable Cloud Sync in the admin console. We shouldn't have to put seperate rules in place but it looks like that is the only way.

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Arpit Kapoor
Participating Frequently
Jun 17, 2013 9:19 PM UTC

KSalewski, i understand your concern and that actually is a very nice suggestion. However, it is not available in this release of Creative Cloud. May be in the next version we come up with something like that.

Thanks for your suggestions.

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