Download files from inactive accounts

Report · Nov 13, 2024

Dear support agent,

I have left my corporate and I would appreciate your help to download all the files from my inactive account and transfer to another active account.

Error Code: 50058
Request Id: 4104b924-0c77-4325-90ba-dcda6eaf6500
Correlation Id: c979d9f1-49a4-44ba-b333-8dd44e83be5a
Timestamp: 2024-11-13T13:55:11.999Z

Report · Nov 13, 2024

Hi @ai_ying_4385,

Thank you for reaching out.

I couldn't locate an active subscription linked to the Adobe ID used in this inquiry. If you have a previous account tied to an organization, I recommend contacting your former IT team or system administrator—they can assist in transferring assets and files from your business profile to your personal profile. Please see this Adobe article for guidance on transferring assets.

If you have another Adobe ID associated with an active subscription, feel free to share it with me via a personal message. You can refer to this article for instructions on sending a personal message.

Regards,
^AN

Report · Nov 17, 2024

Dear An,

thank you for your advice. I have shared the details with you via an active account on 14 Nov.

looking forward to hear from you.

thank you.

best regards,

Hi @ai_ying_4385,

Thank you for reaching out.

I couldn't locate an active subscription linked to the Adobe ID used in this inquiry. If you have a previous account tied to an organization, I recommend contacting your former IT team or system administrator—they can assist in transferring assets and files from your business profile to your personal profile. Please see this Adobe article for guidance on transferring assets.
If you have another Adobe ID associated with an active subscription, feel free to share it with me via a personal message. You can refer to this article for instructions on sending a personal message.

Regards,
^AN

By @sprinklr-integration-user

Report · Nov 17, 2024

Thank you for the update; give us time to check the details and reply. Appreciate your patience.

^BS

Report · Nov 18, 2024

Hi @ai_ying_4385,

Due to a technical issue, I wasn’t able to receive the message you sent earlier. Could you kindly share it again to this Adobe Id from which I am currently posting this message? I apologize for any inconvenience caused and appreciate your understanding.

Regards,

AN

Report · Nov 21, 2024

Hi @ai_ying_4385,

I’ve received a message with necessary details from one of your former colleagues regarding this issue. I’ve provided them with the necessary steps to resolve it via a personal message. If you require any additional assistance or have further questions, please don’t hesitate to reach out.

Regards,
^AN