Enable the Apps tab in Creative Cloud desktop app

[gapeterb]

Creative Cloud Desktop app may display one of the following symptoms:

• The Apps tab is missing
• The Apps tab displays the message: "You don't have access to manage apps."

If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it:

• Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization.
• If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'

If you're the IT Admin at a school or organization, your can either:

• Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans.
• Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterprise plans.

[lcc_mactech]

The prescibed above also worked for me.  I grabbed it from https://kb.wisc.edu/helpdesk/page.php?id=99743

I am working with the vendor that our institution purchased Adobe licensing from to work with their Adobe direct contacts to resolve.  This is unacceptable.  Hundreds of our users are impacted and I am sure thousands world wide. 

Adobe fix this ASAP.  

[Cathal Peter5FC0]

I have tried this many times and when I go into the OOBE folder there is no config file and i have tried uninstalling and reinstalling a lot of times and none of that has worked any suggestions on what I should do to fix this.

[Mark.Plante]

This solved it for me, as well.

[keiji.el]

This one works for me as well, THANK YOU SO MUCH!

[Jay Posadas C]

Life saver. Thanks!

https://www.youtube.com/watch?v=0xJ36xe8JOY

[Treeman2]

This video was recently created by a friend of mine and explains how to fix the issue also !

https://youtu.be/jr2jlngK4wU

[Ernie5D2A]

Solution:
Windows
Exit the Creative Cloud application.
Open File Explorer and navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs.
Move the ServiceConfig file to the desktop and confirm Administrator privileges if prompted.
Right-click the file and open with Notepad.
Change the following value:
<name>AppsPanel</name><visible>false</visible>
to

<name>AppsPanel</name><visible>true</visible>
Save and close the file
Move the file back to the folder it was in (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs) and confirm Administrator privileges if prompted.
Restart the computer

[Ernie5D2A]

Solution:
Windows
Exit the Creative Cloud application.
Open File Explorer and navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs.
Move the ServiceConfig file to the desktop and confirm Administrator privileges if prompted.
Right-click the file and open with Notepad.
Change the following value:
<name>AppsPanel</name><visible>false</visible>
to

<name>AppsPanel</name><visible>true</visible>
Save and close the file
Move the file back to the folder it was in (C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs) and confirm Administrator privileges if prompted.
Restart the computer

[gabrielnguyen89]

I cannot find Configs folder in OOBE, that's sad. 😞 

[Bani Verma]

Hi Gabriel, 

I have reviewed your Adobe ID (email) and found that you too have a Creative Cloud Individual subscription.

Please try the steps shared for individual users here https://helpx.adobe.com/enterprise/kb/apps-tab-disabled.html#individual-plan-users to resolve this issue. 

Hope this helps. 

[gabrielnguyen89]

Can anybody help? I cannot find Configs folder in OOBE 

[Stephanie5FF4]

Yes, please, help, I also have this problem and can't find Configs folder in OOBE. I also tried to clear out the OOBE folder an nothing happened.

[Bani Verma]

Hi Stephanie, 

I have reviewed your Adobe ID (email) you have utilized to post here and found that you have a Creative Cloud Individual subscription registered on it.

Please try the steps shared for individual users here https://helpx.adobe.com/enterprise/kb/apps-tab-disabled.html#individual-plan-users to resolve this issue. 

Let us know if this helps.

[The Tactical Banana]

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

[___Dom___]

Assuming you are indeed an administrator of an Admin Console, please check in an incognito browser window (or private browsing session, depending on the type of browser you're using) whether you see the same error. If not, please clear your cache, and if it's still not resolved please clear your cookies, which should restore your ability to access the Admin Console.

[Krankin02]

I am unable to log into the admin console. I am the only user on the account. I did was was suggested and still can't log in

[SuJoshi]

Hello Kelly,

I have sent a personal email with the reason and details.

[anchoredliving]

After a 4-year hiatus from Adobe, I'm trying to restart. MacOS Big Sur. Single user. Trying to update CC. CC Installer asks for a pw and Adobe ID password does not work. Was going to try from the admin console, but adminconsole.adobe.com says I do not have access.

[___Dom___]

You appear to have multiple e-mail addresses registered in our system, so I would suggest checking which one you are logging in with in order to access https://adminconsole.adobe.com/ or raise a support case to discuss the issue further, since we cannot discuss the specific addresses on here.

[SMHS5c3d]

Hello,

I am also having this issue. I am the network administrator for a highschool and with my credentials that worked previously, I am unable to sign in. Before reading this article I cleared my caches and also tried in an incognito window which did not resolve the issue. Please assist me in accessing the school's Adobe licenses so that we may start installing them in our iMac lab.

Matthew

[SuJoshi]

Hello,

I hope your issue is now resolved as it seems that you admin rights under Adobe ID/Personal Account and you were signing in with the Enterprise account.

[Brian5C78]

Hello,

I am trying to cancel my free trial but everytime I try to contact customer support it says "You don't seem to have access to the Adobe Admin Console." I cant help but feel this is to ensure that people accidentally go over their free trial and get charged. Please help me

[___Dom___]

Trials are not administered via the Admin Console; either your system administrator can assign you a license via the console, or you can purchase a subscription directly via the Adobe website as an individual user.

Trials are activated for all users without a license for 7 days, and are independent of the Admin Console - please ask your system administrator to assign you a license, or you can purchase one if you are not part of an organisation with an enterprise contract via: https://www.adobe.com/creativecloud/plans.html 

[___Dom___]

Please could you confirm how you are trying to access support? 

There is no need to cancel the free trial, as it will expire on its own after 7 days. You can check in your profile whether the subscription will automatically renew and charge your credit card at: https://account.adobe.com/ 

[Walt Curtis]

This was the issue. I forgot all about having two logins. Thanks!