Error 1642 when Appling Patch 10.1.4 to Acrobat 10.1.3

Report · Jan 03, 2013

I am attempting to upgrade Acrobat X Pro from 10.1.3 to 10.1.4. I am using update "AcrobatUpd1014.msp" and applying it using the following command: msiexec.exe /p AcrobatUpd1014.msp REBOOT=ReallySuppress /qn /norestart /lwve c:\windows\temp\Acrobat10-1-4.log Some Entries in the Log File: MSI (s) (A4:78) [08:28:55:557]: SOFTWARE RESTRICTION POLICY: C:\Windows\Temp\Acrobat-10.1.4\AcrobatUpd1014.msp is permitted to run because the user token authorizes execution (system or service token). MSI (s) (A4:78) [08:28:55:557]: SequencePatches starts. Product code: {AC76BA86-1033-0000-7760-000000000005}, Product version: 10.1.3, Upgrade code: {AC76BA86-0000-0000-7760-7E8A45000000}, Product language 1033 MSI (s) (A4:78) [08:28:55:557]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch C:\Windows\Temp\Acrobat-10.1.4\AcrobatUpd1014.msp against product code: {AC76BA86-1033-0000-7760-000000000005}, product version: 10.1.3, product language 1033 and upgrade code: {AC76BA86-0000-0000-7760-7E8A45000000} MSI (s) (A4:78) [08:28:55:557]: PATCH SEQUENCER: minor upgrade patch C:\Windows\Temp\Acrobat-10.1.4\AcrobatUpd1014.msp is not applicable. MSI (s) (A4:78) [08:28:55:557]: Windows Installer installed an update. Product Name: Adobe Acrobat X Pro. Product Version: 10.1.3. Product Language: 1033. Manufacturer: Adobe Systems. Update Name: {AC76BA86-A440-0000-A440-7A8C400A1014}. Installation success or error status: 1642. I have updated about 700 systems with the msiexec command, however, I have about 200 additional that are giving me the same error. Any Suggestions??? Thanks Matt

Report · Jan 14, 2013

Did you make sure that the systems where you have this issue do have Acrobat 10.x installed.

Please make sure that you did not use AIP (Admin Install Point) to install Acrobat on those systems.

If you use AIP, essentially you installed 10.1.3, but Acrobat 10.1.4 patch is looking for 10.0.0

Hope it helps.