◄ERROR 176 trying to install photoshop►

[simon_2086]

Faails at 1& tryed deleting adobe files, cc cleaner....getting stressed!

[simon_2086]

Where is click the edit icon ?

[kglad]

the pencil icon on the right of install location.

[simon_2086]

  If I click the pencil it just shows blank

 

[kglad]

again after clicking the pencil

navigate to C (see it on the left of your  2nd screenshot)

then Program Files

then Adobe

do nothing after that other than pasting a screenshot of the cc app install location 

[simon_2086]

 

[kglad]

yes, that's the correct folder.

[simon_2086]

So any other ideas?? I'm stuck.

[kglad]

you probably need a clean install.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[simon_2086]

1. You probably need a clean install.

reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
DONE
if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:
DONE
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

Every app?

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

DONE

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
DONE
use the desktop app to install your cc programs/trials> Where??

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

DON'T THINK ITS CORRUPT

[kglad]

are you the admin of a teams or enterprise subscription?

[simon_2086]

Didn't know I had the  teams or enterprise subscription....and how to check which version I bought?

[kglad]

i just noticed this thread is in the enterprise & teams forum.  did you start there?

you can check https://account.adobe.com

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

[simon_2086]

CAN I REMOVE MYSELF FROM A TEAM / ENTERPRISE SUBSCRIPTION?

[kglad]

yes, but not easily.

what does your account show?

[Anshul_Nautiyal]

Hi @simon_2086,

Thanks for reaching out. I see that you have an active indirect Enterprise contract associated with the Adobe ID you used to post this query.

To troubleshoot the issue, please try installing a different Adobe app and let us know if you encounter the same error.

Error code 176 typically occurs when installing Adobe applications on a network drive. Ensure that Photoshop is being installed on a local drive (e.g., C: drive) instead of a network location. You can change the installation path in your device preferences.

If the installation continues to fail, please check the product installation logs for further details:

• Windows: \Program Files (x86)\Common Files\Adobe\Installers
• macOS: /Library/Logs/Adobe/Installers

For guidance on analyzing installation logs, refer to the following documentation:
Adobe Troubleshooting Install Logs

If Photoshop is the only application failing to install, please share the log file so we can investigate further. If multiple apps are affected, try the following steps:

• Sign out of the Creative Cloud Desktop (CCD) app and follow the steps outlined in this guide:
  Adobe License Issues & Keychain Credential Manager
• After completing these steps, sign back in to the CCD app and attempt the installation again.
• Clear temporary files (Windows) by opening Run (Win + R), typing %temp%, and deleting all files in the folder.
• Temporarily disable any antivirus software or security tools that might be blocking the installation.

For Windows devices, additional troubleshooting steps include:

• Running the Windows Installer Troubleshooter
• Re-registering the Windows Installer service
• Ensuring the Windows Installer Service is running
• Verifying that the Windows Management Instrumentation (WMI) service is running and not corrupted.
  
  

  If the issue persists, please reach out to your IT administrator and request a flat package for installation of Photoshop on your machine.  Check out the following doc. 
  How to Contact Your IT Administrator

  Your IT admin can follow the guidance here: Pre-Generated Adobe Packages 
  Alternatively, try installing a single-app package by referring to the documentation here. 
  
  

If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files and obtain the CCD package from your IT administrator. Detailed instructions can be found here:
Adobe Creative Cloud Cleaner Tool Guide

Let us know if this helps or if further assistance is needed.

Regards,
^AN

[simon_2086]

Done a lot of the steps///uploaded the log files...having fun:(?>

[Anshul_Nautiyal]

Hi @simon_2086,

I'm sorry to hear about your experience. Could you please confirm whether this issue occurs only while installing Photoshop or if it happens with other Adobe apps as well? 

Additionally, please share the latest installation log generated under the following location after attempting the installation:

Windows: C:\Program Files (x86)\Common Files\Adobe\Installers

You can find more details on analyzing installation logs in this guide: Troubleshoot Adobe Install Logs.

Let us know how it goes!

Regards,
^AN

[Simon_Flindall3405]

Just tried to install Animate....Fail after 1%.

Did install encoder fine though.

[Anshul_Nautiyal]

Hi @Simon_Flindall3405,

After reviewing the installation logs, I have identified the following errors:

02/19/25 02:41:27:261 | [INFO] | 20660 | HDSetup | HDSetup | AppContext |  | HDSetup | 21456 | Exit Code: 176
The installation is being attempted on a network location, which is not supported by Adobe installers. Change the installation directory to a local drive. Go to Adobe Creative Cloud Desktop App > Preferences > Apps > Install Location and select a local drive (C:\Program Files\Adobe\). Ensure that no mapped network drives are set as the default installation path.

ERROR: Path: C:\adobeTemp already exists 

Manually delete C:\adobeTemp and C:\Users\PCX\AppData\Local\Temp. Restart the computer and retry the installation from the Creative Cloud desktop app.

If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files. Detailed instructions can be found here:
Adobe Creative Cloud Cleaner Tool Guide

Additionally, I have sent you a personal message. Please check. 

Regards,
^AN

[Simon_Flindall3405]

I am not using a network drive:

02/19/25 02:41:27:261 | [INFO] | 20660 | HDSetup | HDSetup | AppContext |  | HDSetup | 21456 | Exit Code: 176
The installation is being attempted on a network location, which is not supported by Adobe installers. Change the installation directory to a local drive. Go to Adobe Creative Cloud Desktop App > Preferences > Apps > Install Location and select a local drive (C:\Program Files\Adobe\). Ensure that no mapped network drives are set as the default installation path.

Deleted all existing paths:

ERROR: Path: C:\adobeTemp already exists 

Manually delete C:\adobeTemp and C:\Users\PCX\AppData\Local\Temp. Restart the computer and retry the installation from the Creative Cloud desktop app.

If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files. Detailed instructions can be found here:
Adobe Creative Cloud Cleaner Tool Guide ran this oddly it says I am not connected to the internet which doesn't sound correct as I using the internet to reply.

Thanks in advance.

[Simon_Flindall3405]

How do I remove the active indirect Enterprise from this account????????? I think it is stopping me install photoshop.

[kglad]

do a clean install carefully following:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

Manually delete C:\adobeTemp and C:\Users\PCX\AppData\Local\Temp. 

Remove Adobe-related entries from Control Panel >> Credential Manager >> Windows Credentials.

Delete all the files and folders from C:\Users\username\AppData\Local\Adobe\OOBE

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Anshul_Nautiyal]

Hi @Simon_Flindall3405,

I have sent you a personal message. Please check.

Regards,

^AN

[kglad]

and do not navigate to a photoshop folder.

[jane-e]

what should the default be?

By simon_2086

Use the steps here to install Photoshop from the Creative Cloud app.

https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

In Windows, the default location is for Adobe Photoshop 2025 is C:\Program Files\Adobe\Adobe Photoshop 2025.

On macOS it installs in the Applications folder.

Jane