Error 190 -- Cannot Install Anything from CC

[Jared28020402gz4r]

Hello:

System is a Dell Latitude 5430 with a 12th Gen i7 1.7 GHZ processor, 16GB of RAM. I'm running Windows 10 Enterprise V.21H2 Build 19044.2364.

I can install Creative Cloud as an administrator, but when it runs, I get an Error Code 190. When I attempt to install Photoshop CC, it gets to about 10% and fails due to Error Code 190. 

I've uninstalled Creative Cloud, deleted the temp files associated with it, and reinstalled it. The same issues occur.

Anyone have any ideas?

[Nikhil R Gupta]

@Jared28020402gz4r Error 190 indicates the computer does not meet the minimum system requirements to install and run Adobe apps. You can check the System requirements for Photoshop and other Adobe apps.

Creative Cloud System Requirements.

Error 190 helpx

[Jared28020402gz4r]

Right. That I know, but my machine's specs exceed the minimum requirements, which is what is confusing.

[kglad · Accepted solution]

your cpu doesn't meet ps specs, for example.

[kglad]

you'll need to upgrade your computer or install older compliant versions.

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

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* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
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** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

[Manan Joshi]

What version of PS are you trying to install? See the following link for latest PS version requirements

https://helpx.adobe.com/photoshop/system-requirements.html

For earlier versions see

https://helpx.adobe.com/photoshop/system-requirements/earlier-versions.html

-Manan

[Jared28020402gz4r]

I experience this error with the Creative Cloud, which installs but gives the error constantly. Photoshop won't even install on my PC.

I exceed the requirements outlined here for Photoshop CC.

I have a 2GHZ i7 Intel 64-bit processor 

I'm running Windows 10 enterprise 64-bit 

I have 16GB of RAM 

My GPU has DirectX12 support and 8GB of memory

Monitor resolution is 1920x1080

I have 125GB of free space on my hard drive

My internet connection is fine.

[kglad]

which is the typo, the 2ghz or 1.7ghz processor, or are these different computers?

[Alex28198483sbwk]

Are these two machines distinct, or is the processor's speed of 2 GHz or 1.7 GHz a typo.