Error adding users to Adobe Acrobat Pro product

[Charles297132287fdu]

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "

I have tried different browsers and diff machines.

I am logged in as administrator to adminconsole.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Charles297132287fdu]

Ok Thanks!

[kglad]

you're welcome.

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Acrobat forum

[Charles297132287fdu]

Ok thanks! will do.

[Ashish_Harrison · Accepted solution]

Hi @Charles297132287fdu apologies for the delay in response, there was a CSO that resulted in this issue.

If the issue persists I request you to please collect the Browser Console & Network logs along with a screenshot then create a case from the Admin Console. We will treat it as a bug. Thanks!