[ERROR] AdobePackageBuilder - Failed to unzip the file

Report · Jan 27, 2015

Dear all,

I purchased Adobe Creative Cloud. And then I tried to create package. However after the download had finished, I got this error on the log and the installation cannot continue: [ERROR] AdobePackageBuilder - Failed to unzip the file.

Please help me so I can create package for distributing in my computer lab. Since I can't find the "attach file" button on this form, so I copy-paste the error log here:

1/28/2015 14:21:47[INFO] AdobePackageBuilder - Build Version - 1.8.0.22

1/28/2015 14:21:47[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4

1/28/2015 14:21:57 [INFO] AdobePackageBuilder - Successfully retrieved TargetName from OptionXML.

1/28/2015 14:22:03 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\hendhy\AppData\Local\Temp\{2AD85557-32D5-4AB8-8C7A-BE562690F29E}\ACCCx2_9_0_465

1/28/2015 14:22:03 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

1/28/2015 14:22:11 [WARN] AdobePackageBuilder - No file exist at (D:\AdobeInstaller\Adobe\Build\ASU\Tools\CCC\Uninstall\deploy\remove.xml)

1/28/2015 14:22:14 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:22:15 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:22:46 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - ASU at Path (D:\AdobeInstaller\Adobe\Build\Setup\APRO11.0.0en_GB\Set-up.exe) is not found. Skipping copying and renaming.

1/28/2015 14:23:21 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:23:22 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:23:37 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:23:39 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:24:05 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:24:22 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:24:29 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:30 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (payloads\setup.xml)

1/28/2015 14:24:54 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:55 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:55 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:56 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:56 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:56 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:25:11 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:25:12 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:25:12 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:25:12 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:25:13 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:25:13 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:25:17 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:25:18 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:25:35 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:26:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:26:07 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:26:07 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:26:08 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:26:08 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:26:08 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:26:20 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:26:21 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:26:47 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:27:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:27:42 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:27:43 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:28:04 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:30:00 [ERROR] AdobePackageBuilder - Failed to unzip the file (payloads\AdobePremierePro8AllTrial-091214060355\Assets1_1.zip) from the zip file (C:\Users\hendhy\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePremierePro-8.0.0-Trial\8.2.0\setup.zip).

1/28/2015 14:30:00 [ERROR] AdobePackageBuilder - Failed to unzip the update - C:\Users\hendhy\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePremierePro-8.0.0-Trial\8.2.0\setup.zip.

Report · Jan 28, 2015

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

Report · Jan 29, 2015

Thank you Jeff, for moving this discussion to proper forum area.

I'd like to know is there any direct support from Adobe for Enterprise customer instead of forum? I need to deploy the package to 40 computers in my school's lab IMMEDIATELY but I got error in building package and can't continue. Thank you for your support.

Report · Jan 30, 2015

Roma Rampen you are welcome to open a case in the Enterprise dashboard and a member of our Expert support team can be scheduled to contact your directly. You can find additional details under the Expedited Support section of Creative Cloud for enterprise in the lower right hand corner of the page.

Report · Feb 02, 2015

Dear Jeff..

First, thanks for reply. I think I have discussed in the right place. I open this case in the Enterprise Deployment for Creative Cloud and nobody can help me.

Second, I don't have an option to get help directly from Adobe Support. It's just only offering me a help from forum that said 24x7, while the fact is nobody is able to help me in this forum.

If you are working at Adobe's support team, would you mind to help me to pass my problem to them who understand so they can help me to solve this error I need to deploy the product of Adobe that my organization have bought.

Report · Feb 03, 2015

Roma Rampen not the Enterprise Deployment forum but the Enterprise Dashboard you utilize to manage your account. You can find more details in the bottom right hand corner of Creative Cloud for enterprise.

Report · Feb 03, 2015

Thanks Jeff, I clicked that and then I am asked for login.. However this is what I got: "Access Denied". Since I have bought the Adobe products and I can't deploy it, where on earth I can find direct support from Adobe to solve my problem?

Report · Feb 04, 2015

Roma Rampen then it appears you were not given access to the Enterprise Dashboard. Please contact the administrator of your Enterprise account with Adobe. You may also want to work with your purchasing department if you are unsure as to who was designated the admin.

Report · Feb 04, 2015

Hi Roma,

It looks a problem inside AAMUpdater feed. Please delete AAMUpdater folder from location below and try again.

C:\Users\bijalwan\AppData\Local\Adobe\AAMUpdater

You can contact enterprise tech support via phone or email. your support details should be mentioned in your welcome letter, If you have purchased Adobe applications under enterprise agreement,

Thanks,

Ashish

Report · Feb 04, 2015

Thank you Ashish. I have tried your tips and I can continue to build the Adobe Enterprise Package.

Regards,

Roma Rampen

[ERROR] AdobePackageBuilder - Failed to unzip the file

1 Correct answer