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romar20820909
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January 28, 2015
Answered

[ERROR] AdobePackageBuilder - Failed to unzip the file

  • January 28, 2015
  • 1 reply
  • 1668 views

Dear all,

I purchased Adobe Creative Cloud. And then I tried to create package. However after the download had finished, I got this error on the log and the installation cannot continue: [ERROR] AdobePackageBuilder - Failed to unzip the file.

Please help me so I can create package for distributing in my computer lab. Since I can't find the "attach file" button on this form, so I copy-paste the error log here:

1/28/2015 14:21:47[INFO] AdobePackageBuilder - Build Version - 1.8.0.22

1/28/2015 14:21:47[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4

1/28/2015 14:21:57 [INFO] AdobePackageBuilder - Successfully retrieved TargetName from OptionXML.

1/28/2015 14:22:03 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\hendhy\AppData\Local\Temp\{2AD85557-32D5-4AB8-8C7A-BE562690F29E}\ACCCx2_9_0_465

1/28/2015 14:22:03 [INFO] AdobePackageBuilder - Extraction completed with return code = 0

1/28/2015 14:22:11 [WARN] AdobePackageBuilder - No file exist at (D:\AdobeInstaller\Adobe\Build\ASU\Tools\CCC\Uninstall\deploy\remove.xml)

1/28/2015 14:22:14 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:22:15 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:22:16 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:22:46 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:22:47 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:23:01 [INFO] AdobePackageBuilder - ASU at Path (D:\AdobeInstaller\Adobe\Build\Setup\APRO11.0.0en_GB\Set-up.exe) is not found. Skipping copying and renaming.

1/28/2015 14:23:21 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:23:22 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:23:23 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:23:37 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:23:38 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:23:39 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:24:05 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:06 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:24:22 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:24 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:24:29 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:30 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:31 [INFO] AdobePackageBuilder - Copied File (payloads\setup.xml)

1/28/2015 14:24:54 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:24:55 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:24:55 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:24:56 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:24:56 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:24:56 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:25:11 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:25:12 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:25:12 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:25:12 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:25:13 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:25:13 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:25:17 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:25:18 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:25:19 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:25:35 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:25:37 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:26:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:26:07 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:26:07 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:26:08 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:26:08 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:26:08 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:26:20 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:26:21 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:26:22 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:26:47 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:26:49 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:27:06 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:27:09 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:27:42 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:27:43 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:27:44 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:28:04 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)

1/28/2015 14:28:05 [INFO] AdobePackageBuilder - Copied File (payloads\Setup.xml)

1/28/2015 14:30:00 [ERROR] AdobePackageBuilder - Failed to unzip the file (payloads\AdobePremierePro8AllTrial-091214060355\Assets1_1.zip) from the zip file (C:\Users\hendhy\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePremierePro-8.0.0-Trial\8.2.0\setup.zip).

1/28/2015 14:30:00 [ERROR] AdobePackageBuilder - Failed to unzip the update - C:\Users\hendhy\AppData\Local\Adobe\AAMUpdater\1.0\Install\AdobePremierePro-8.0.0-Trial\8.2.0\setup.zip.

This topic has been closed for replies.
Correct answer Ashubijalwan1

Dear Jeff..

First, thanks for reply. I think I have discussed in the right place. I open this case in the Enterprise Deployment for Creative Cloud and nobody can help me.

Second, I don't have an option to get help directly from Adobe Support. It's just only offering me a help from forum that said 24x7, while the fact is nobody is able to help me in this forum.

If you are working at Adobe's support team, would you mind to help me to pass my problem to them who understand so they can help me to solve this error I need to deploy the product of Adobe that my organization have bought.


Hi Roma,

It looks a problem inside AAMUpdater feed. Please delete AAMUpdater folder from location below and try again.

C:\Users\bijalwan\AppData\Local\Adobe\AAMUpdater

You can contact enterprise tech support via phone or email. your support details should be mentioned in your welcome letter, If you have purchased Adobe applications under enterprise agreement,

Thanks,

Ashish

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 28, 2015

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

R
romar20820909Author
Participating Frequently
January 30, 2015

Thank you Jeff, for moving this discussion to proper forum area.

I'd like to know is there any direct support from Adobe for Enterprise customer instead of forum? I need to deploy the package to 40 computers in my school's lab IMMEDIATELY but I got error in building package and can't continue. Thank you for your support.

    Ashubijalwan1
    Adobe Employee
    Ashubijalwan1Correct answer
    Adobe Employee
    February 4, 2015

    Dear Jeff..

    First, thanks for reply. I think I have discussed in the right place. I open this case in the Enterprise Deployment for Creative Cloud and nobody can help me.

    Second, I don't have an option to get help directly from Adobe Support. It's just only offering me a help from forum that said 24x7, while the fact is nobody is able to help me in this forum.

    If you are working at Adobe's support team, would you mind to help me to pass my problem to them who understand so they can help me to solve this error I need to deploy the product of Adobe that my organization have bought.


    Hi Roma,

    It looks a problem inside AAMUpdater feed. Please delete AAMUpdater folder from location below and try again.

    C:\Users\bijalwan\AppData\Local\Adobe\AAMUpdater

    You can contact enterprise tech support via phone or email. your support details should be mentioned in your welcome letter, If you have purchased Adobe applications under enterprise agreement,

    Thanks,

    Ashish

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