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zoomer1066
Participant
April 19, 2023
해결됨

Everyday it is some fresh nightmare working with your licensing and products

  • April 19, 2023
  • 1 답변
  • 439 조회

Every single time I go into the Admin site there is something new. Today, I had just been in and was managing users. Not that you can ever delete a license and then minutes later instead of showing Product license now they all say User.

 

Also I spent an hour with a user trying to install Acrobat and no matter what we did it kept asking her to buy a trial. This was after deleting all Adobe products including creative cloud.

I AM SICK OF ADOBE and your lousy chat bots and crappy customer service

이 주제는 답변이 닫혔습니다.
최고의 답변: Gurdeep.Singh

Hello @stpfhm 

 

Thank you for posting your query.

 

We would need more information to investigate the issue.( Like contract details, Identity type )

Can you please raise a support case with us so we can investigate the issue.

 

If you are teams / Enteprise customer, please login to your Adobe admin console and raise a support case, You can also contact Adobe by following the link below

 

https://helpx.adobe.com/contact.html

1 답변

Gurdeep.Singh
Adobe Employee
Gurdeep.Singh
Adobe Employee
April 19, 2023

Hi @zoomer1066 

 

We apologize for your experience with Adobe.

Can you please raise a support case with us so we can investigate the issue.

 

If you are teams / Enteprise customer, please login to your Adobe admin console and raise a support case, You can also contact Adobe by following the link below

 

https://helpx.adobe.com/contact.html

 

    stpfhm
    stpfhm
    Participant
    April 21, 2023

    Hello Gurdeep.Singh,

    we are currently having the same problem. User was assigned an InDesign license, currently we have about 11 licenses. But keeps asking to buy a trial version. Creative Cloud was uninstalled and installed. Unfortunately didn't bring anything.

    Gurdeep.Singh
    Adobe Employee
    Gurdeep.Singh답변
    Adobe Employee
    April 21, 2023

    Hello @stpfhm 

     

    Thank you for posting your query.

     

    We would need more information to investigate the issue.( Like contract details, Identity type )

    Can you please raise a support case with us so we can investigate the issue.

     

    If you are teams / Enteprise customer, please login to your Adobe admin console and raise a support case, You can also contact Adobe by following the link below

     

    https://helpx.adobe.com/contact.html

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