Google Admin keeps adding users to Admin List

[defaultvbyqc52y1htj]

When Adobe generates the Automated link for kids to click on to get access to the products, it automatically adds them to the Admin list for said product.

If I upload a blank CSV with just the names & no roll, it TOO adds students to the Admin list for the respictive product or user group.

Does anyone have any idea why Adobe Admin Console keeps defaulting to adding users as Admins?  I have 500+ kids, I don't want to add them individually.

[defaultvbyqc52y1htj]

Working with someone on this.

[Anshul_Nautiyal · Accepted solution]

Hi @defaultvbyqc52y1htj,

Thanks for reaching out. Based on your query, it seems that when users click the automated link to access Adobe products, they are automatically being added to the Admin list for that product. You also mentioned that when adding students in bulk via CSV, they are similarly added as Admins for the respective product or user group.

Could you please confirm if this is the exact issue you need assistance with?

Here are a few things to check:

CSV format: Ensure the "Admin Roles" column is completely blank. Do not enter any values in this column.

Template: Use Adobe's official sample CSV template (found in Admin Console → Users → Add Users by CSV → Download Template) to avoid formatting errors.

Also, can you confirm whether these users are being assigned full Admin access or just the Educator role?

If they’re getting the Educator role, ensure you haven’t assigned that role to any user group that these users are being added to.

For reference, you can review Adobe’s documentation on roles here: https://adobe.ly/46WJDh0.

Lastly, you mentioned working with someone on this issue. Have you opened a support case with Adobe? 

Regards,
^AN