Help Needed: Egress IP's not Recognized

[alanj85828996]

I get the following Error message when I try to open a CC app on a lab machine. Federated ID's and on shared (lab) machines.

"Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator"

The ip address of the lab machine has been listed under Egress IP's for the shared device configuration

[Jamie5E92]

Ah! I have the same error message (that my Egress IP is not recognised). On my Mac there is no file in the /Library/Application Support/Adobe named 'operatingconfig'. Could this have been renamed to something else in the 2020 version I had installed by the IT department yesterday? Does anyone know what the new 'operatingconfig' file is called, please?

[Justin24774994pnhy]

It does not fix the issue, now I have a trial version, as people have said.  What is the answer to this issue?

[Dante23]

no me aparece esa carpeta ya la busque y nada, no esta

[Anshul_Nautiyal]

Hi @Dante23,

Thanks for reaching out. Upon checking, I don’t see any active license associated with the Adobe ID you used to post this query. Could you please confirm the issue you need assistance with? Are you experiencing problems setting up a Shared Device License (SDL) in your environment? Please let me know so I can guide you accordingly.

Regards,
^AN

[Stephanie5E2C]

I ran into the same issue, after removing the config folder. Now all of my apps are the free trail. How did you fix the issue?

[Stephanie5E2C]

trial***

[Justin24774994pnhy]

Did you get an answer to this?  I am having the same issue.

[준정5CCA]

Thank you so much!

I was struggling with this problem for over 6 months and finally solved it. 🙂

I never knew it was this simple... deleting and installing all the apps, again and again, made me so frustrating... 

Thank you again. 

[Mathis Leveson]

Hello, I also had the same issue and did what you advised, and it worked, but then it removed my lisense and changed it to a 7 day trial. Is there a solution to this problem?

[AlliOop]

I'm the tech for a middle school (sorry another tech didn't bother to find this forum for some of you!). This worked for a teacher's Mac that had come back from Apple Repair (he was using a loaner during the time - so may have been why he started getting the issue). Thanks to all who suggested to remove that folder! I did not get the trial version after logging out of CC and then logging back in and opening an Acrobat document. However, we have Adobe engineers in our IT Department who would be able to sort that out one way or another. There must be someone in your organization who is in charge of licensing. Good luck!

[onnicha29332866bg5p]

Thank you, this helps me a lot. Finally, I can use AI!