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A
Anonymous
May 25, 2018
질문

How do I move existing licenses/subscriptions to admin console or LWS?

  • May 25, 2018
  • 2 답변들
  • 3600 조회

I have about 30 licenses for Acrobat (9 through DC, Standard and Pro) under one email because managing that was easier historically. Then I added a subscription to that account causing the licenses to stop working properly. Plus it seems each subscription needs a unique login. Fine. But I need a way to manage this going forward--either the admin console or LWS. So how do I move licenses and/or subscriptions to either VIP or TLP (or whatever) and get management level access?

I have phoned and use chat for this numerous times. No one seems to want to take ownership and one chat window was actually closed on me as I waited for someone to connect.

이 주제는 답변이 닫혔습니다.

2 답변

S
Adobe Employee
Steve Cordero
Adobe Employee
May 25, 2018

If you are now using the Subscription model for licensing, then you, as the administrator,  should be using the Admin Console to manage them and provision the Subscription licenses.  This is where the license are provisioned to the users that will be utilizing the Subscriptions in your organization.

You don't say whether of not you are using an Enterprise ID or Federated ID.  There are some decision that need to be made on how your users will actually log into their Subscription license.  You should read this documentation and make a decision on how you are going to approach this going forward.

Manage identity types in Adobe enterprise offerings 

A
Anonymous
May 25, 2018

I only have an Apply ID for the Acrobat versions. I have a customer ID under LWS for Connect using the same email.

I think I need to get something like teams for an Enterprise ID (the best deal I see is business/one app at $35US/month), don't I? I certainly can't access the admin console anyway.

Although I now see admin console can switch Apple IDs to Enterprise IDs and visa versa.

So what's the cheapest way for me to access the admin console or LWS when I don't need Cloud services and I have one application that I want to manage? [I assume Acrobat Standard and Pro are considered one application]

S
Adobe Employee
Steve Cordero
Adobe Employee
May 25, 2018

So you have an Adobe ID for LWS for the old style Serialized licensing and that is fine.  You need to talk with Sales team about what best suits your organization and budget going forward.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 25, 2018

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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