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How do I Remove a License from my Team Plan?

New Here ,
Feb 09, 2021 Feb 09, 2021

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I have a Teams Plan which includes 3 Adobe Acrobat licenses for my work team, however we now only require 2 licenses.  I have been going round in circles trying to see if I can amend my plan with no luck whatsoever.  None of the help pages provide any correct or useful information and there is no where to have a live chat that I can see either as it just links back to the same 'help' page. 

 

Please can someone advise how I can actually amend my plan? Or speak to someone at Adobe that can do this for me? Either this or I will cancel the plan altogether and set up a new one, but I cant even see a way to cancel the plan either! Please can someone help?

 

Thanks in advance!

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Licensing , Manage account , Teams

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correct answers 1 Correct answer

Adobe Employee , 8 hours ago 8 hours ago

Planning to Cancel or Remove Licenses from Your Adobe Teams Subscription?
Before taking any action, it's essential to understand how Adobe Teams Subscription licenses work to ensure a smooth process.

 

When managing Adobe Teams Subscriptions, there are two types of licenses available:

  1. Direct Licenses (Purchased from Adobe.com)
    As a system administrator, you have flexibility with license management. Here's how it works:
    • Managing Licenses During the Renewal Window
      • The renewal window opens 30 days
...

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correct answers 1 Pinned Reply

Adobe Employee , Feb 10, 2021 Feb 10, 2021

Hi there, 

 

A license is committed for one year or prorated to the anniversary. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us.

 

Hope this helps.

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi there, 

 

A license is committed for one year or prorated to the anniversary. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us.

 

Hope this helps.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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That's really helpful, thank you so much!

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New Here ,
Jan 13, 2022 Jan 13, 2022

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Even during the renewal period it's not clear where you can edit it. The buttons are not showing and even customer service is not sure why. If anyone is interested in Adobe products, reconsider. It's very easy to purchase, very hard to get away from.

 

Note: The customer service in Holland was very helpful.

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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quote

Even during the renewal period it's not clear where you can edit it. The buttons are not showing and even customer service is not sure why.


By easyfiets

I've done this multiple times and the buttons were there. Unfortunately, I'm not at renewal currently, or I would show it.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 23, 2023 May 23, 2023

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I have tried to contact "Support" as you call it there is only the number and if you call they state you have to talk tot he VIP team which they make you wait forever on hold. VIP I am not sure Adobe knows the meaning of the word.

 

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Community Expert ,
May 23, 2023 May 23, 2023

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@Terri-Lynn16B8 

 

are you the admin of a teams or enterprise license?

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Adobe Employee ,
8 hours ago 8 hours ago

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LATEST

Planning to Cancel or Remove Licenses from Your Adobe Teams Subscription?
Before taking any action, it's essential to understand how Adobe Teams Subscription licenses work to ensure a smooth process.

 

When managing Adobe Teams Subscriptions, there are two types of licenses available:

  1. Direct Licenses (Purchased from Adobe.com)
    As a system administrator, you have flexibility with license management. Here's how it works:
    • Managing Licenses During the Renewal Window
      • The renewal window opens 30 days before the renewal date, during which Adobe will send you an email with details about products, quantities, and pricing.
      • Any adjustments you make (e.g., adding or removing licenses) will take effect on the renewal date.
      • After renewal, there's a 30-day grace period to make additional changes.
      • How to View Renewal Details
      • Sign in to the Admin Console.
      • Navigate to the Account tab.
      • Click "View details" under the Renewal section to review or update your plan.
      • For additional information, refer to the documentation: Direct Business Renewals.
    • Managing Licenses Outside the Renewal Window
      • To cancel additional licenses outside the renewal window, contact Adobe Support.
        Note: An Early Termination Fee (ETF) may apply. For more details, visit Adobe Subscription Terms.
  1. Indirect Licenses (Purchased Through a Reseller)
    If your subscriptions were purchased through a reseller, please contact your reseller directly to change your contract, including adding or removing licenses.

    By understanding these processes, you can better manage your Adobe Teams Subscriptions while avoiding unnecessary fees or delays.

 

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New Here ,
Jun 28, 2022 Jun 28, 2022

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They want you to contact customer service so they can push you make you a customer retention offer.  We were in a similar situation and out our renewal period and got two offers after trying to cancel 2 of the 5 memeberships we had.   In the end we got a 8 months at 34% of listed price.  

 

1st offer 

Thomas25045448xkuz_3-1656429810530.pngexpand image

 

2nd offer

Thomas25045448xkuz_2-1656429776084.pngexpand image

 

 

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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I have found removing licenses to be ridiculous with Adobe. Our company has 60 licenses and we pay monthly but I had to contact their licensing department specifically. I spent over a 1/2 hour repeatably telling them I wanted to remove 4 licenses and then lost the chat. I then received an email saying they did not process the cancellation since the chat was dropped.  I responded to that again noting I just wanted the 4-licenses cancelled and I have still not heard back. I am not sure what is wrong with Adobe other than being greedy, let me cancel the license it can stay active to the end of the current billing period I really don’t care, just make the process easy.  It really is not difficult, they let you buy a new license in 30 seconds?

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LEGEND ,
Jul 21, 2022 Jul 21, 2022

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Were you definitely in the renewal period for the licenses?

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Community Beginner ,
Jul 21, 2022 Jul 21, 2022

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That issue was not discussed with the person from Adobe, I ask how to remove licenses they said they would need to transfer me and then next person said yes they could help with that. I then had to confirm multiple time that Yes I wanted to remove 4 license and not once was it brough up I might need to be in a renewal period. That aside the person was reviewing our account and I am sure could see these 4 license had been unassigned for months.  As noted earlier we are on a monthly account, so the renewal is coming up in 10 days. Do I need to call at midnight on the 31st????

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New Here ,
Nov 16, 2023 Nov 16, 2023

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Why do I need to be in renewal period to mark license as not renewable for the next year?

This is something I don't understand.

The licenses of whatever other application on the market I can just mark as non-renewable that is it, I don't need to wait and track a renewal monthly period - I have tons of other tasks to deal with, including tens of other applications that I deal with. If every ohter vendor would have similar bad system in place it would be a total nightmare.

Please add this option for god's sake to mark yearly license non-renewable at any time.

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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@Dimaman 

 

To request a feature in the Admin Console: Go to Overview > Share feedback about this page.

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New Here ,
Oct 05, 2022 Oct 05, 2022

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This is defnitely not "solved" that is misleading to tag this post as if this was a legit answer.  I was notified I was inside the renewal window, but the teams portal has no method to reduce any licenses.  You can delete users or shuffle who is assigned to licenses, but you can't select anywhere to remove this.  The FAQ even shows screenshots of portal admin screens which don't exist!   And if you have a license in a "personal account" you also cannot cancel. So you end up calling a person at 1-800-685-3570 and pressing 3 and waiting hold while they review your account.  Just try to be clear about what you need (downsizing the # of licenses) so you can do that before it auto-renews at a higher price than last year.

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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quote

This is defnitely not "solved" that is misleading to tag this post as if this was a legit answer.  I was notified I was inside the renewal window, but the teams portal has no method to reduce any licenses.  You can delete users or shuffle who is assigned to licenses, but you can't select anywhere to remove this.  The FAQ even shows screenshots of portal admin screens which don't exist!   

You are simply wrong with this. The admin console does allow for reducing the number of licences, if needed, during the renewal period. I've done this before multiple times, when a person left the company. I've also added licences when required. All works transparently through the admin console. As a side note: all administrators get an e-mail, when the renewal period starts.

quote

And if you have a license in a "personal account" you also cannot cancel.
By defaultk7kcrraai8dp

When you have a personal account, you can't manage that account via the admin console. That sounds logical to me, as it is a personal account. For that, you must go to https://account.adobe.com/plans. Make sure that you are signed in to the personal Adobe ID and not the business ID (you can have both on the same e-mail, but you can't be signed in on both at the same time).  Click “Manage plan” for the plan you want to cancel and cancel it.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 11, 2023 May 11, 2023

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"during the renewal period" is intentional. There is no need to wait for a renewal period when you want to reduce the number of licenses before then. Surely Adobe can figure out how to make this easier for Admins. Right now it has the feel of easy to buy, hard to cancel.

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New Here ,
Feb 05, 2023 Feb 05, 2023

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what is the purpose of only being able to adjust licenses during a renewal period? 

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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it makes no sense to terminate early because you still have to pay for all annual licenses.

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Community Beginner ,
May 11, 2023 May 11, 2023

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You're not terminating early. You're marking for only the desired number of licenses to be renewed in the future. All paid for licenses can be used until that date.

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Community Expert ,
May 11, 2023 May 11, 2023

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that (not allowing cancellation on a future date) does seem intentional and applies to all license types.

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LEGEND ,
May 24, 2023 May 24, 2023

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That doesn't seem like a scheme that would help Adobe's profitability.

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New Here ,
Jan 18, 2021 Jan 18, 2021

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We have a teams CC account and when I go to the https://helpx.adobe.com/contact.html there are no options to actually contact anyone. We need to reduce the # of licenses. Please advise.

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi Simon, 

 

A license is committed for one year or prorated to the anniversary. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us.

 

Hope this helps.

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New Here ,
Feb 02, 2021 Feb 02, 2021

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In that case we need to change the timeframe for renewal. That timeframe coincides with vacations for most staff. We would be fine to have it extended by one month. 

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