• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

How to delete unused profile?

Engaged ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

I have two profiles with my Enterprise plan, one under my work email, one under my personal email (which I mistakenly set up because I didn't realize which plan I was signing into). 

 

I never use the free account, and I already have a separate photography plan that I pay for, separate from the company account. 

 

I've looked at all the support documents on how to delete an account, but I don't seem to have that option when I'm logged into the free plan. 

 

So, three profiles:

Personal photography plan (no changes, personal email)

Enterprise plan (no changes, paid for by my employer, employer email)

Enterprise plan free (I want to delete this one, personal email)

 

How do I delete it the free one? Do I need to contact my company's administrator?

 

Thanks.

Views

558

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

Thanks, kglad. It wouldn't let me delete it, because the account is associated with an Enterprise account. I contacted the administrator. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment &plan>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Nope, the option to delete is not there

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

LATEST

@Ron246170455ywz 

 

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines