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How to Delete User files from admin portal

New Here ,
May 14, 2025 May 14, 2025

Is there a way I can delete user storage folders from the admin portal? 
I have users who have left our company but still have a cloud folder and I would like to remove these.

Another question (might solve my first question) will removing users from our directory in the admin portal also delete their storage folder? 

TOPICS
Admin console , Enterprise , Services and storage
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correct answers 1 Correct answer

Adobe Employee , May 14, 2025 May 14, 2025

Hi there,

 

You can permanently remove an inactive user folder from the list of folders in the Inactive Users tab. Before permanently deleting a folder, you can transfer its contents to an active user and verify that the user has successfully claimed the content. Once permanently deleted, the content cannot be restored.

1. Select a folder in the Inactive Users list.

2. Click Permanently Delete.

3. From the list of options, choose one of the following, and then click Next:

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New Here ,
May 14, 2025 May 14, 2025

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Adobe Employee ,
May 14, 2025 May 14, 2025
LATEST

Hi there,

 

You can permanently remove an inactive user folder from the list of folders in the Inactive Users tab. Before permanently deleting a folder, you can transfer its contents to an active user and verify that the user has successfully claimed the content. Once permanently deleted, the content cannot be restored.

1. Select a folder in the Inactive Users list.

2. Click Permanently Delete.

3. From the list of options, choose one of the following, and then click Next:

  • Share content now: Folder content is sent to a designated user via email. If you choose this option, specify the email address of the designated user who receives the content.
  • Share content later: The folder content remains in the Inactive User tab until it is permanently deleted.
  • Permanently delete content: The folder is permanently deleted with no option to share the content.

For more information, see Reclaim assets from a user.

Transfer assets

 

4. Click Permanently Delete again to confirm the action.

 

To know more, please read the following help document: https://adobe.ly/45as6AH.

Let us know if this helps.

 

Thanks,
^BS

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