How To resolve "disk space is full" issue when downloading the apps in Creative Cloud Packager

[Zenden8686]

Hello All!

I have recently started using Creative Cloud Packager and have started my first package.  I have instructed it to download to my Local D Drive (which has 200GB free) and it has started successfully however about a third of the way through it stops and some of the apps have a warning icon and the error "Disk Space is full, please clear some space and try again".  However my D Drive still shows 200GB free which implies that it is not downloading to there at all and also that there is space!

Is there a download cache location which could be full or should it download straight to the folder I instructed?

Can anyone advise on the best way to troubleshoot this please?

Thanks,

James

[alisterblack · Accepted solution]

Hi James,

The cache folder is set in the preferences, under the drop-down 'Welcome' menu.

See below.

[Zenden8686]

Hi Alisterblack,

Thanks for getting back to me so quickly.  I have changed this setting to point to my D drive and am trying again now.

James

[Zenden8686]

Just to clarify, this worked perfectly