how to use the plan i have brought

[Ashlee5C1B]

Please help I have brought a student plan but it won't let me use it I sign in and still, nothing keeps telling me to buy it but I already have I need this for uni and I can't even use it wtf I'm getting angry and i cant even speak to anyone this is so stupid.

[Manan Joshi]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
-Manan

[Ashlee5C1B]

sadly tried it all still didn't work thanks mate for trying to help

[SuJoshi]

Hello,

Please sign in to the creative cloud app selecting the "Personal Account" option under which you have purchased the creative cloud subscription.

[Manan Joshi · Accepted solution]

Try contacting support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan