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how to use the plan i have brought

New Here ,
Mar 04, 2021 Mar 04, 2021

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Please help I have brought a student plan but it won't let me use it I sign in and still, nothing keeps telling me to buy it but I already have I need this for uni and I can't even use it wtf I'm getting angry and i cant even speak to anyone this is so stupid.

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correct answers 1 Correct answer

Community Expert , Mar 04, 2021 Mar 04, 2021

Try contacting support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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New Here ,
Mar 04, 2021 Mar 04, 2021

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sadly tried it all still didn't work thanks mate for trying to help

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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LATEST

Hello,

Please sign in to the creative cloud app selecting the "Personal Account" option under which you have purchased the creative cloud subscription.

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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Try contacting support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines