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garyh36602707
Participant
January 6, 2021
해결됨

I added all apps but now I cannot see my Photoshop

  • January 6, 2021
  • 2 답변들
  • 385 조회

Hello

 

I just added one licence of "ALL APPS" but now I cannot see my licence for my Photohop.  What I wanted to do is to just ADD and "ALL APPS" license to my my aqccount

 

how can I get help to address this issue?

 

thanks 

Gary

이 주제는 답변이 닫혔습니다.
최고의 답변: Test Screen Name

You can do that fine. On your Adobe ID you can have Photoshop. On the other person's Adobe ID they can have all apps - but only they will see it. You CANNOT

- share an Adobe ID
- see anyone else's Adobe ID info

- manage or cancel a plan for anyone else

- transfer a plan to someone else.

It sounds as if, though, you added all apps to your account. Not to the other person's account. If that is the case cancel it immediately, Adobe MIGHT refund it so the other person (not you) can purchase it. On the other hand, if you did sign up for the year for your own use, you might have to pay for it all...

2 답변

T
Test Screen Name
Legend
January 7, 2021

What were you trying to achieve? To end up with the rights to run more copies of Photoshop than the other apps? It doesn't work that way.

G
garyh36602707작성자
Participant
January 7, 2021

I do not undersand your question...

 

I have one person that ONLY needs Photoshop an ONE person that needs the entire suite.  I have had Photoshop for years, now I wanted to add the all Applicaiton license for the other user.  Are you saying that I cannot do that?

 

Gary

T
Test Screen Name답변
Legend
January 7, 2021

You can do that fine. On your Adobe ID you can have Photoshop. On the other person's Adobe ID they can have all apps - but only they will see it. You CANNOT

- share an Adobe ID
- see anyone else's Adobe ID info

- manage or cancel a plan for anyone else

- transfer a plan to someone else.

It sounds as if, though, you added all apps to your account. Not to the other person's account. If that is the case cancel it immediately, Adobe MIGHT refund it so the other person (not you) can purchase it. On the other hand, if you did sign up for the year for your own use, you might have to pay for it all...

S
Community Manager
SuJoshiCommunity Manager
Community Manager
January 6, 2021

Please check if the Photoshop license was under the same Gmail account or a different account. You might have to sign in with another account if it was under a different contract.

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