I don't have access to my Library after my organization switched their account sign-in

[JWDenson]

Hi Adobe people! I work for a large organization through which I have an enterprise ID for Adobe. They just switched up how we're supposed to login. They gave us something called a Federated ID. They said that during the new sign-in process we would have a chance to sync our CC Library and Cloud documents but it never gave me that option and now it looks like my cloud is empty, like I just started a new account.

The weird thing is that on certain applications, including on this forum, you can see my account history and I can even get access to my Library, but since I'm using the exact same email address that I was for the old account, I can't share my library with myself because it says I already have access. But it's not showing up in the actual apps.

Any ideas on how I can access my old CC Library? I'm using the same computer.

[kglad]

<moved from cc services >

[SuJoshi · Accepted solution]

@JWDenson  It seems your cloud data is still under your Adobe ID/Personal Account. Kindly try signing in to "assets.adobe.com" selecting the Personal Account option and you should be able to access the libraries.