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I don't have access to my Library after my organization switched their account sign-in

Community Beginner ,
May 16, 2023 May 16, 2023

Hi Adobe people! I work for a large organization through which I have an enterprise ID for Adobe. They just switched up how we're supposed to login. They gave us something called a Federated ID. They said that during the new sign-in process we would have a chance to sync our CC Library and Cloud documents but it never gave me that option and now it looks like my cloud is empty, like I just started a new account.

 

The weird thing is that on certain applications, including on this forum, you can see my account history and I can even get access to my Library, but since I'm using the exact same email address that I was for the old account, I can't share my library with myself because it says I already have access. But it's not showing up in the actual apps.

 

Any ideas on how I can access my old CC Library? I'm using the same computer.

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correct answers 1 Correct answer

Adobe Employee , May 17, 2023 May 17, 2023

@JWDenson  It seems your cloud data is still under your Adobe ID/Personal Account. Kindly try signing in to "assets.adobe.com" selecting the Personal Account option and you should be able to access the libraries.

 

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Community Expert ,
May 16, 2023 May 16, 2023

<moved from cc services >

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Adobe Employee ,
May 17, 2023 May 17, 2023
LATEST

@JWDenson  It seems your cloud data is still under your Adobe ID/Personal Account. Kindly try signing in to "assets.adobe.com" selecting the Personal Account option and you should be able to access the libraries.

 

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