I'm on an Adobe for Enterprise plan, but Acrobat is only opening as Reader and not Pro

[Amanda228148047c9y]

I need to edit a PDF, but Acrobat is only opening as Reader, so the edit tools are not there.

[kglad]

contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Amanda228148047c9y]

Thank you!

[kglad]

you're welcome.  are they helping you?

[Amanda228148047c9y]

I'm only a seat on a company Enterprise plan, so I'm still trying to find out who the admin is. In the meantime, I've discovered that I cannot uninstall Acrobat. It starts uninstalling, gets to 1%, then stops.

[kglad]

and i posted a link to find your administrator.

[Anshul_Nautiyal]

Hi @Amanda228148047c9y,

Thank you for reaching out.

Based on your query, it appears you are unable to access the editing tools in Acrobat because it is opening in Reader mode. Please confirm if this is the issue you need assistance with.

In the meantime, we recommend trying the following steps:

1. Sign Out and Sign In Again:

• Open Acrobat.

• Navigate to Help > Sign Out.

• Sign back in using your enterprise or work email address associated with your Adobe subscription.

• When signing in, be sure to select the School or Work Profile instead of a personal profile if prompted.

2. Repair Installation:

• Open Acrobat.

• Navigate to Help > Repair Installation.

• This process can fix any installation issues that might be causing Acrobat to function only as Reader.

Additionally, please confirm if you are experiencing similar issues with other Adobe applications, or if you are encountering any licensing problems elsewhere within your Adobe apps.

We look forward to your response to assist you further.

Regards,
^AN

[Amanda228148047c9y]

Yes, that is the issue.

The Repair Installation didn't work; it's still Reader. My manager has contacted our purchasing department and IT to investigate further.

[Anshul_Nautiyal · Accepted solution]

Hi @Amanda228148047c9y,

Thank you for confirming.

Upon checking, it appears that you have been assigned a Creative Cloud All Apps license by your administrator. If you are experiencing licensing issues with other apps as well, please follow the steps outlined below:

1. Troubleshoot Licensing Issues
   Please refer to the following guide to resolve licensing issues:
   Resolve licensing issues

2. Use the Creative Cloud Cleaner Tool
   If the issue persists, use the Creative Cloud Cleaner Tool to address common problems such as removing old Adobe software, clearing corrupt installation files, and fixing host files to connect properly with Adobe servers.
   Creative Cloud Cleaner Tool
   After running the Cleaner Tool, please restart your machine.
   Then, log in to Adobe Apps, click on your profile icon on the top right corner, and install the Creative Cloud Desktop app from there.

3. Reassign License if Needed
   If the issue still persists, please ask your administrator to reassign your license through the Admin Console.
   You may also refer to the documentation shared by @kglad in the previous message for additional guidance.

If you are unable to locate the administrator’s details in the Notes section of your Adobe account, please let me know — I will be happy to provide you with the necessary information.

Regards,
^AN

[Amanda228148047c9y]

It ended up being a bad installation - IT had to go in and manually remove it. After reinstalling, all is working properly now. Thanks, y'all!

[Anshul_Nautiyal]

Hi @Amanda228148047c9y,

Glad to hear the issue is resolved. Thank you for the update. If you have any further questions in the future, please don’t hesitate to reach out.

Regards,

^AN