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Installation cause black desktop

knuta2
Community Beginner ,
Apr 03, 2017 Apr 03, 2017

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When I start installing "Adobe CC 2017 devices" my desktop goes black.

I made the package with "Creative Cloud Packager" (v 1.11.0 Build 34). However, when I start the test-installation makes my desktop go black. Guess it is explorer.exe that has shutdown.

Installation continues but cant do anything while installing.

Why???

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Deploy and package apps

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correct answers 1 Correct answer

Jeff A Wright Adobe Employee
Adobe Employee , Apr 04, 2017 Apr 04, 2017

Yes Knut additional functionality can not be added to Explorer without it being briefly suspended.  I would recommend contacting Microsoft if you would like to see this limitation adjusted in the Windows operating system.

For deployment purposes I would recommend scheduling the deployment for a period of time when the computer will not be in use.

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lager
New Here ,
Oct 03, 2019 Oct 03, 2019

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In Response To Nikhil R Gupta
This still happens when i use Creative Cloud Packager to create Photoshop Elements 2019 package and distribute through SCCM. Any workaround, solution?

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Nikhil R Gupta Adobe Employee
Adobe Employee ,
Oct 03, 2019 Oct 03, 2019

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In Response To lager
Hello, I am sorry for the delay on this issue. The engineering team is still investigating on this issue and the bug is open.

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