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Installers won't open

Community Beginner ,
May 10, 2022 May 10, 2022

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I keep trying to install creative cloud, photoshop, and illustartor but none of them open. There's not even an error message. Nothing ever happens.

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correct answers 1 Correct answer

Adobe Employee , May 11, 2022 May 11, 2022

Hi Gabriel,

 

Sorry for the inconvenience caused.

 

Please follow the steps mentioned in the following document.

 

If the steps mentioned in the document above do not work, Uninstall everything using the Install the Creative Cloud Cleaner Tool and try reinstalling these applications with the help of Creative Cloud Desktop app again.

 

Hope this helps.

Charles

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi Gabriel,

 

Sorry for the inconvenience caused.

 

Please follow the steps mentioned in the following document.

 

If the steps mentioned in the document above do not work, Uninstall everything using the Install the Creative Cloud Cleaner Tool and try reinstalling these applications with the help of Creative Cloud Desktop app again.

 

Hope this helps.

Charles

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Community Beginner ,
May 11, 2022 May 11, 2022

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Thank you, the Creative Cloud Cleaner Tool worked.

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