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Gabriel239149914ag1
Gabriel239149914ag1
New Participant
May 10, 2022
Answered

Installers won't open

  • May 10, 2022
  • 1 reply
  • 457 views

I keep trying to install creative cloud, photoshop, and illustartor but none of them open. There's not even an error message. Nothing ever happens.

This topic has been closed for replies.
Correct answer iCharles

Hi Gabriel,

 

Sorry for the inconvenience caused.

 

Please follow the steps mentioned in the following document.

 

If the steps mentioned in the document above do not work, Uninstall everything using the Install the Creative Cloud Cleaner Tool and try reinstalling these applications with the help of Creative Cloud Desktop app again.

 

Hope this helps.

Charles

1 reply

I
iCharlesCorrect answer
Braniac
May 11, 2022

Hi Gabriel,

 

Sorry for the inconvenience caused.

 

Please follow the steps mentioned in the following document.

 

If the steps mentioned in the document above do not work, Uninstall everything using the Install the Creative Cloud Cleaner Tool and try reinstalling these applications with the help of Creative Cloud Desktop app again.

 

Hope this helps.

Charles

Gabriel239149914ag1
Gabriel239149914ag1Author
New Participant
May 12, 2022

Thank you, the Creative Cloud Cleaner Tool worked.

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