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just spent an HOUR trying to unblock a users account

Explorer ,
Feb 02, 2021 Feb 02, 2021

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You know things are not good when a company's support team member needs to get the support of Adobe just to unlock an account.

 

A user had forgotten their password and ended up being locked out.

 

The error they were when trying to log in and EVEN when trying to reset their password was : "For security reasons, your access is temporarily disabled. For more details, contact xxxxxxx"

 

As an enterprise admin, why do I not have the ability to do this? I had to go through adobe chat support to get my team members back into her account. 

 

An hour of time wasted! 

 

I've noticed other deficiencies in the admin portal. For instance, I cant resend invites to users. have to delete and recreate the whole account just so they can get the email.

 

 

TOPICS
Admin console , Enterprise , Teams , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Feb 02, 2021 Feb 02, 2021

Hello,

We apologize for the inconvenience caused to you.

Adobe IDs are created and managed by the end-user so the option to manage the account is not available in the admin console. You can use Federated IDs if you would like more accessibility and control over the user's account which is generally managed by the organization.

Once the license is assigned and provisioned to the user, there is no need to re-send the invitation. The user can sign in to Adobe account to complete the profile and dow

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Hello,

We apologize for the inconvenience caused to you.

Adobe IDs are created and managed by the end-user so the option to manage the account is not available in the admin console. You can use Federated IDs if you would like more accessibility and control over the user's account which is generally managed by the organization.

Once the license is assigned and provisioned to the user, there is no need to re-send the invitation. The user can sign in to Adobe account to complete the profile and download the application.

I hope, I was able to answer your query.

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