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Keeps telling me to purchase a plan

New Here ,
May 23, 2023 May 23, 2023

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I feel luke ive done like 3 times. Illustrator keeps popping up the plans and billing page telling me to pay for illustratoir when I have al;ready done so. Its not a connection error or anything cause this has been across the span of a few months. I am unable to access my files because once I click plans away, illustrtaor shuts down too. Please help.

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correct answers 1 Correct answer

Adobe Employee , May 29, 2023 May 29, 2023

@Elena300275825jab  Your Illustrator license is assigned under the Org profile. It might be the case that you are using the "Sign in with Google" option, which is causing the issue. 

On the log-in page, enter the email ID and select your organization profile after putting the password to activate the organization license.

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Community Expert ,
May 23, 2023 May 23, 2023

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Community Expert ,
May 23, 2023 May 23, 2023

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Moved this to the more appropriate Account, Payment, & Plan forum.

-Manan

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Community Expert ,
May 24, 2023 May 24, 2023

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try @Monika Gause's suggestion first.  only if that fails, proceed to:

 

 

 https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Adobe Employee ,
May 29, 2023 May 29, 2023

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@Elena300275825jab  Your Illustrator license is assigned under the Org profile. It might be the case that you are using the "Sign in with Google" option, which is causing the issue. 

On the log-in page, enter the email ID and select your organization profile after putting the password to activate the organization license.

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