Libraries won't load in apps

[Andreas28059408tjbp]

Since last week all of my Adobe apps stopped loading any of my library assets and they just say every subfolder is empty (see attached) this is accross ALL of our brand libraries and a huge issue as thats where all our assets are stored.

I checked chrome libraries and the assets are still there so the issue is creative cloud not talking to photoshop and illustrator, even though it says "all up to date" when i hover over the cloud

[Anshul_Nautiyal]

Hi @Andreas28059408tjbp,

Thank you for reaching out. I understand that you're experiencing issues with Libraries not loading in Photoshop and Illustrator. Please try the following troubleshooting steps to resolve the issue:

Sign Out and Sign Back In

• Sign out of your Adobe Creative Cloud account.
• Restart your computer.
• Sign back in to refresh the connection, as this can sometimes resolve syncing issues.

Relaunch the CCLibrary Process

• Close all Adobe applications that use Libraries (e.g., Photoshop, Illustrator).
• Open the Creative Cloud Desktop App.
• Use the following keyboard shortcut to relaunch Creative Cloud and its support processes, including CCLibraries:
  • Windows: Press Ctrl + Alt + R
  • Mac: Press Cmd + Opt + R
• Once the app relaunches, restart Photoshop and Illustrator to check if the issue is resolved.

For additional guidance, refer to this article: Creative Cloud Libraries Panel Doesn't Load.

Check Your Internet Connection

• Ensure that you have a stable internet connection, as syncing issues can sometimes be caused by network instability.
• If possible, try switching to a different network (e.g., using mobile data or another Wi-Fi connection) to see if the Libraries load correctly.

Please note that Creative Cloud Synced Files have been discontinued for business plans, including Creative Cloud for Teams and Creative Cloud for Enterprise. This may impact file syncing between Creative Cloud and your applications. For more details, please review this article: End of Support for Creative Cloud Synced Files in Business Plans.

Hope this helps. Let me know if you have any further questions.

Regards,
^AN