License suspended even though it hasn't expired

[Kırıkkale Üniversitesi]

License suspended even though it hasn't expired
"We were unable to process the payment for this account. Please contact customer support(opens in a new window). Payment must be made within 90 days to keep the account active. You won't be able to add new licenses or assign existing licenses until then."

I logged out and back in, uninstalled and reinstalled the app but the problem did not go away.

<Moderator removed invoice with personal information>

[Bani Verma · Accepted solution]

Hi there, 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3SAqPvP

Let us know if this helps.

^BS