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License suspended even though it hasn't expired

New Here ,
Aug 02, 2024 Aug 02, 2024

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License suspended even though it hasn't expired
"We were unable to process the payment for this account. Please contact customer support(opens in a new window). Payment must be made within 90 days to keep the account active. You won't be able to add new licenses or assign existing licenses until then."

I logged out and back in, uninstalled and reinstalled the app but the problem did not go away.

 

<Moderator removed invoice with personal information>

TOPICS
Licensing , Troubleshooting

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Adobe Employee ,
Aug 02, 2024 Aug 02, 2024

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Hi there, 

 

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3SAqPvP

Let us know if this helps.


^BS

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