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Locked out of admin console

New Here ,
Mar 15, 2023 Mar 15, 2023

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We have a client who started up and we didn't think ahead to get control over the admin panel. 
We can't login to it because there is an adobe administrator, but all the high ups in the company do not who it is. 
I have been through testing accounts with people and checking the company accounts but have found no trace of who administrators the acccount. We usually would use a generic one such as adobe@ 

Is there anyway to recover access to the admin panel or to find out who is the admin? I have check but it doesn't appear anyone has been added to the team so they do not appear under My Plans in the normal adobe sign in. 

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Admin console , Manage account , Teams

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correct answers 1 Pinned Reply

Adobe Employee , Mar 15, 2023 Mar 15, 2023

@Davidrhcp May I know if you have any details about your purchase like VIP/Account number or order number as I am unable to find any details with your adobe@domain.com account?

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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@Davidrhcp 

 

isn't there a traceable plan owner?  they can access the admin panel and assign/remove admins.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Thats the problem, beleive whomever setup it up didn't do it with any intent, they havent setup any plans or done anything with the admin panel from what I can tell. At the moment we have staff having to setup licences using their accounts as personal ones. 
For context were their IT support and we setup the company, but when it was requested to help install the software, we setup the adobe@ account to setup the admin page but it was already denied acccess because it had been setup. 

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New Here ,
Mar 15, 2023 Mar 15, 2023

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On second throughts, does it ever exist until you purchase a plan, maybe I have forgottent the process and once a plan is purchased then that is the team? Sorry for being a bit thick on this one. 

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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a plan has to be purchased to have an owner and for anyone to access the administration console.

 

so, if your company has a team or enterprise plan, your company has an owner of the plan that can access the console.

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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@Davidrhcp May I know if you have any details about your purchase like VIP/Account number or order number as I am unable to find any details with your adobe@domain.com account?

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