Mac install fail - Installer created via CC Packager

Report · Jul 26, 2013

Hi guys, after I fixed the windows problem, it seems the Mac CC packager also doesn't want to install.

Mac specs:

- Mountain Lion 10.8.4

- New iMac (the thin one)

- Previously had CS6 installed, ran Adobe Creative Cleaner and also permission repair. Still can't install.

Jul 26 18:03:29 jimmys-imac runner[761]: Administrator authorization granted.
Jul 26 18:03:29 jimmys-imac Installer[746]: ================================================================================
Jul 26 18:03:29 jimmys-imac Installer[746]: User picked Standard Install
Jul 26 18:03:29 jimmys-imac Installer[746]: Choices selected for installation:
Jul 26 18:03:29 jimmys-imac Installer[746]:           Install: "AdobeCC-64bit-June-Mac"
Jul 26 18:03:29 jimmys-imac Installer[746]:                     AdobeCC-64bit-June-Mac_Install.pkg : com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A : 1.0.0.1.0
Jul 26 18:03:29 jimmys-imac Installer[746]: ================================================================================
Jul 26 18:03:29 jimmys-imac Installer[746]: It took 0.00 seconds to summarize the package selections.
Jul 26 18:03:29 jimmys-imac Installer[746]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
              "file://localhost"
          )
Jul 26 18:03:29 jimmys-imac Installer[746]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 26 18:03:29 jimmys-imac Installer[746]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg
Jul 26 18:03:29 jimmys-imac Installer[746]: Set authorization level to root for session
Jul 26 18:03:29 jimmys-imac Installer[746]: Will use PK session
Jul 26 18:03:29 jimmys-imac Installer[746]: Starting installation:
Jul 26 18:03:29 jimmys-imac Installer[746]: Configuring volume "Macintosh HD"
Jul 26 18:03:29 jimmys-imac Installer[746]: Preparing disk for local booted install.
Jul 26 18:03:29 jimmys-imac Installer[746]: Free space on "Macintosh HD": 56.28 GB (56279478272 bytes).
Jul 26 18:03:29 jimmys-imac Installer[746]: Create temporary directory "/var/folders/fn/bhbpctr57wzb9yybwq6x0z480000gp/T//Install.746qWSZzl"
Jul 26 18:03:29 jimmys-imac Installer[746]: IFPKInstallElement (1 packages)
Jul 26 18:03:29 jimmys-imac Installer[746]: Using authorization level of root for IFPKInstallElement
Jul 26 18:03:29 jimmys-imac installd[765]: installd: Starting
Jul 26 18:03:29 jimmys-imac installd[765]: installd: uid=0, euid=0
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: ----- Begin install -----
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: packages=(
              "PKJaguarPackage <file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg>"
          )
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: Extracting file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: prevent user idle system sleep
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: suspending backupd
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: Executing script "./preinstall" in /Users/jimmy/Downloads/Adobe Packages Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg/Contents/Resources
Jul 26 18:03:29 jimmys-imac install_monitor[770]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jul 26 18:03:29 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : preinstall launched...
Jul 26 18:03:29 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Working directory is /Users/jimmy/Downloads/Adobe Packages Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg/Contents/Resources
Jul 26 18:03:29 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Launching AdobeDeploymentManager...
Jul 26 18:04:19 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Exit code of AdobeDeploymentManager is (81)
Jul 26 18:04:19 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Exit ...
Jul 26 18:04:19 jimmys-imac install_monitor[770]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jul 26 18:04:19 jimmys-imac installd[765]: PackageKit: releasing backupd
Jul 26 18:04:19 jimmys-imac installd[765]: PackageKit: allow user idle system sleep
Jul 26 18:04:19 jimmys-imac installd[765]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”." UserInfo=0x7f8851485c50 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”.} {
              NSFilePath = "./preinstall";
              NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobeCC-64bit-June-Mac_Install.pkg\U201d.";
              NSURL = "file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg";
              PKInstallPackageIdentifier = "com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A";
          }
Jul 26 18:04:19 jimmys-imac Installer[746]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”." UserInfo=0x7fdf3c839e50 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”.}
Jul 26 18:04:20 jimmys-imac Installer[746]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jul 26 18:04:20 jimmys-imac Installer[746]: IFDInstallController 3CC15320 state = 7
Jul 26 18:04:20 jimmys-imac Installer[746]: Displaying 'Install Failed' UI.
Jul 26 18:04:20 jimmys-imac Installer[746]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Report · Jul 26, 2013

I've noticed that any spaces in any pathnames seem to be problematic for the packages resulting from AAME.

Try saving your build (from AAME) not in Downloads/Adobe Packages Mac

but say - for example - AdobePackagesForMac

and then run installer from the command line, ie:

sudo installer -pkg /Users/jimmy/Downloads/AdobePackagesMac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg

and watch the system log (via the Terminal in another window using: syslog -w, or using the Console app)

and look for any error messages (or success).

Report · Jul 28, 2013

Did exactly as you said, not much help tho.... I even created a new package with latest files from Adobe.

Here is the error from console:

29/7/13 10:44:46.279 AM Installer[674]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:44:49.078 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.078 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.103 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.103 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.117 AM Installer[674]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:45:02.930 AM sudo[694]: jimmy : TTY=ttys000 ; PWD=/Users/jimmy ; USER=root ; COMMAND=/usr/bin/open

29/7/13 10:45:04.120 AM coreaudiod[123]: Disabled automatic stack shots because audio IO is active

29/7/13 10:45:04.290 AM coreaudiod[123]: Enabled automatic stack shots because audio IO is inactive

29/7/13 10:45:09.682 AM Installer[699]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:45:11.528 AM Installer[699]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:45:16.331 AM _securityagent[721]: audit warning: soft /var/audit

29/7/13 10:45:16.332 AM _securityagent[722]: audit warning: allsoft

29/7/13 10:45:16.333 AM _securityagent[723]: audit warning: closefile /var/audit/20130729024356.20130729024516

29/7/13 10:45:16.949 AM coreservicesd[63]: Application App:"Installer" [ 0x0/0xc50c5] @ 0x0x7fa600c344b0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0xc60c6:) ), so denying.

29/7/13 10:45:16.949 AM WindowServer[74]: [cps/setfront] Failed setting the front application to Installer, psn 0x0-0xc50c5, securitySessionID=0x186a4, err=-13066

29/7/13 10:45:30.536 AM mds[40]: Unable to talk to lsboxd

29/7/13 10:45:33.217 AM mdworker[679]: Unable to talk to lsboxd

29/7/13 10:46:02.375 AM _securityagent[790]: audit warning: soft /var/audit

29/7/13 10:46:02.376 AM _securityagent[791]: audit warning: allsoft

29/7/13 10:46:02.377 AM _securityagent[792]: audit warning: closefile /var/audit/20130729024516.20130729024602

29/7/13 10:46:11.401 AM Installer[699]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:46:11.516 AM Installer[699]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

And here from installer:

Jul 29 10:45:11 jimmys-imac Installer[699]: InstallerStatusNotifications plugin loaded

Jul 29 10:45:16 jimmys-imac runner[714]: Administrator authorization granted.

Jul 29 10:45:16 jimmys-imac Installer[699]: ================================================================================

Jul 29 10:45:16 jimmys-imac Installer[699]: User picked Standard Install

Jul 29 10:45:16 jimmys-imac Installer[699]: Choices selected for installation:

Jul 29 10:45:16 jimmys-imac Installer[699]: Install: "AdobeCCJuly"

Jul 29 10:45:16 jimmys-imac Installer[699]: AdobeCCJuly_Install.pkg : com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577 : 1.0.0.1.0

Jul 29 10:45:16 jimmys-imac Installer[699]: ================================================================================

Jul 29 10:45:16 jimmys-imac Installer[699]: It took 0.00 seconds to summarize the package selections.

Jul 29 10:45:17 jimmys-imac Installer[699]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

"file://localhost"

)

Jul 29 10:45:17 jimmys-imac Installer[699]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Jul 29 10:45:17 jimmys-imac Installer[699]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg

Jul 29 10:45:17 jimmys-imac Installer[699]: Set authorization level to root for session

Jul 29 10:45:17 jimmys-imac Installer[699]: Will use PK session

Jul 29 10:45:17 jimmys-imac Installer[699]: Starting installation:

Jul 29 10:45:17 jimmys-imac Installer[699]: Configuring volume "Macintosh HD"

Jul 29 10:45:17 jimmys-imac Installer[699]: Preparing disk for local booted install.

Jul 29 10:45:17 jimmys-imac Installer[699]: Free space on "Macintosh HD": 28.63 GB (28633939968 bytes).

Jul 29 10:45:17 jimmys-imac Installer[699]: Create temporary directory "/var/folders/fn/bhbpctr57wzb9yybwq6x0z480000gp/T//Install.699Mb0nIW"

Jul 29 10:45:17 jimmys-imac Installer[699]: IFPKInstallElement (1 packages)

Jul 29 10:45:17 jimmys-imac Installer[699]: Using authorization level of root for IFPKInstallElement

Jul 29 10:45:17 jimmys-imac installd[724]: installd: Starting

Jul 29 10:45:17 jimmys-imac installd[724]: installd: uid=0, euid=0

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: ----- Begin install -----

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: packages=(

"PKJaguarPackage <file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg>"

)

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: Extracting file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: prevent user idle system sleep

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: suspending backupd

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: Executing script "./preinstall" in /Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg/Contents/Resources

Jul 29 10:45:17 jimmys-imac install_monitor[729]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Jul 29 10:45:17 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : preinstall launched...

Jul 29 10:45:17 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Working directory is /Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg/Contents/Resources

Jul 29 10:45:17 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Launching AdobeDeploymentManager...

Jul 29 10:46:09 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Exit code of AdobeDeploymentManager is (81)

Jul 29 10:46:09 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Exit ...

Jul 29 10:46:09 jimmys-imac install_monitor[729]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Jul 29 10:46:10 jimmys-imac installd[724]: PackageKit: releasing backupd

Jul 29 10:46:10 jimmys-imac installd[724]: PackageKit: allow user idle system sleep

Jul 29 10:46:10 jimmys-imac installd[724]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”." UserInfo=0x7f9c83e86ab0 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”.} {

NSFilePath = "./preinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobeCCJuly_Install.pkg\U201d.";

NSURL = "file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg";

PKInstallPackageIdentifier = "com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577";

}

Jul 29 10:46:10 jimmys-imac Installer[699]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”." UserInfo=0x7faf6908c680 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”.}

Jul 29 10:46:11 jimmys-imac Installer[699]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Jul 29 10:46:11 jimmys-imac Installer[699]: IFDInstallController 69230330 state = 7

Jul 29 10:46:11 jimmys-imac Installer[699]: Displaying 'Install Failed' UI.

Jul 29 10:46:11 jimmys-imac Installer[699]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Report · Jul 29, 2013

Please go to Library/Application Support/Adobe/OOBE/PDAp/CCP/Creative cloud Package/ Right Click get info and let us know the version.

Regards,

Romit Sinha

Report · Nov 07, 2013

Seems it's an objective C programming issue.

Adobe didn't update their code.

My log shows something similar meaning the code is deprecated for Mac OS 10.8:

11/7/13 5:03:55.758 PM Locum[74925]: Connection with distnoted server was invalidated

11/7/13 5:10:32.433 PM Installer[78488]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

11/7/13 5:10:32.433 PM Installer[78488]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

11/7/13 5:10:32.445 PM Installer[78488]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

11/7/13 5:10:32.445 PM Installer[78488]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

11/7/13 5:11:14.879 PM Installer[78488]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.